22bet Casino - Изтеглянето на печалбите е забавено.

I have 300 euros in my 22Bet account, which I deposited with a Skrill wallet. The casino is unjustifiably holding my funds hostage with technical excuses and completely impossible demands.

Customer service specifically informed me that I could exceptionally withdraw these funds without a wagering requirement. However, in reality, making a withdrawal has been made impossible: Skrill has been completely removed from my withdrawal options, and the system does not allow me to use any other withdrawal method.

When I asked customer service (live chat) how to get my money out, they required me to make a new deposit with another payment method to activate it for withdrawal. They also stated that this new deposit must be wagered at least 1.1.

This requirement is physically impossible to meet. 22Bet's risk department has placed betting restrictions (limits) on my account that prevent me from placing any more bets. The casino is therefore requiring me to deposit and wager more money to open a new payment method, while at the same time their own system prevents me from placing bets at all.

Since confirming the new payment method is impossible due to the casino's own betting restrictions, and the original deposit method (Skrill) has been removed from the menu, this is nothing more than an artificial obstacle to denying the withdrawal. I demand that 22Bet process my withdrawal of €300 manually to either my original Skrill account or my bank account immediately without any new impossible deposit or wagering requirements.

Minulla on 22Bet-tililläni 300 euroa, jotka olen tallettanut Skrill-lompakolla. Kasino pitää varojani perusteettomasti panttivankina teknisten verukkeiden ja täysin mahdottomien vaatimusten avulla.

Asiakaspalvelu ilmoitti minulle erikseen, että voin poikkeuksellisesti kotiuttaa nämä rahani ilman kierrätysvaatimusta. Todellisuudessa kotiutuksen tekeminen on kuitenkin tehty mahdottomaksi: Skrill on poistettu kokonaan kotiutusvaihtoehdoistani, eikä järjestelmä salli minun käyttää mitään muuta kotiutustapaa.

Kun tiedustelin asiakaspalvelusta (live-chat), miten saan rahani ulos, he vaativat minua tekemään uuden talletuksen jollain toisella maksutavalla aktivoidakseni sen kotiutusta varten. Lisäksi he ilmoittivat, että tämä uusi talletus tulee kierrättää vähintään kertoimella 1.1.

Tämä vaatimus on fyysisesti mahdoton toteuttaa. 22Betin riskiosasto on asettanut tililleni panosrajoitukset (limiitit), jotka estävät minua asettamasta enää ainuttakaan vetoa. Kasino siis vaatii minua tallettamaan ja kierrättämään lisää rahaa avatakseen uuden maksutavan, mutta samalla heidän oma järjestelmänsä estää vetojen lyömisen kokonaan.

Koska uuden maksutavan vahvistaminen on kasinon omien panosrajoitusten vuoksi mahdotonta, ja alkuperäinen talletustapa (Skrill) on poistettu valikosta, kyseessä on vain ja ainoastaan keinotekoinen este kotiutuksen eväämiseksi. Vaadin, että 22Bet käsittelee 300 euron kotiutukseni manuaalisesti joko alkuperäiselle Skrill-tililleni tai pankkitililleni välittömästi ilman uusia mahdottomia talletus- tai kierrätysvaatimuksia.

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Dear PETESEPPA,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I understand you're having trouble withdrawing your €300 from 22Bet.

Casinos may sometimes restrict certain withdrawal methods due to payment provider limitations. They may also require a small deposit to verify a new payment method. However, we understand your concern about being asked to wager another deposit when your account is restricted from betting.

To better understand your situation, could you please clarify the following:

• Could you please confirm whether your account is fully verified?
• Have you successfully withdrawn money from 22Bet before? If so, which payment method did you use?
• Could you please provide more information about your betting restrictions?
• Are you restricted from sports betting only, or are you also unable to play casino games, such as slots or blackjack?
• Have you asked the casino to process your €300 withdrawal manually, either through Skrill or bank transfer, since they confirmed that wagering is not required? If so, please share their response.

Your answers and supporting evidence will help us determine whether the casino is imposing unreasonable withdrawal requirements or whether the issue is related to payment method restrictions.

Thank you for your cooperation. I look forward to your reply.

Hi, and thank you for taking care of this quickly!

Here are the detailed answers to your questions:

Could you please confirm that your account is fully verified?

My account is not yet officially fully verified as 22Bet has not even asked me for KYC documents so far. I am also unable to upload them directly through the site. However, I have proactively emailed a photo of my ID and a recent proof of address directly to their support ( [email protected] ) and its security department ( [email protected] ) to speed up the process. They have not responded to these messages in any way.

Have you successfully withdrawn money from 22Bet before?

No, I have never withdrawn money before. This was my very first deposit on that site, which I made with Skrill, and I am now trying to make my first withdrawal.

For more information on betting restrictions and casino games:

The 22Bet risk department has literally set my sports betting limits to zero. I can't place a single bet. As you can see in the screenshot I attached, the customer service specifically required that the new deposit be wagered at "minimum odds of 1.1", which is a purely sports betting requirement and technically impossible in my situation. I am a bettor and I don't play casino games (like slots). It is completely unreasonable and unfair for a casino to try to force me to play casino games with negative expected value just because they themselves are preventing me from placing sports bets and meeting their own wagering requirement.

Requesting a manual withdrawal and the casino's response:

Yes, I have repeatedly asked the payment department and customer service to process my withdrawal manually. My emails have not been answered at all. In the live chat, the customer service representative refused to process it manually and gave me only two options: 1) "Wait for the original method to become available again" (without any kind of time estimate) or 2) "Use another method" (which leads back to that impossible wagering requirement). So the casino is using their automatic rules (activating the new payment method) as an excuse to deny the withdrawal, even though they themselves make it physically impossible to follow that rule by limiting my stake to zero. I hope you can help me to demand a manual withdrawal from them, either to my original Skrill account or to my bank account.

Hei, ja kiitos asian nopeasta käsittelyyn ottamisesta!

Tässä ovat täsmennetyt vastaukset kysymyksiinne:

Voisitko vahvistaa, että tilisi on täysin vahvistettu?

Tilini ei ole vielä virallisesti täysin vahvistettu, sillä 22Bet ei ole toistaiseksi edes pyytänyt minulta KYC-dokumentteja. En myöskään pysty lataamaan niitä suoraan sivuston kautta. Olen kuitenkin proaktiivisesti lähettänyt kuvan henkilöllisyystodistuksestani ja tuoreen osoitetositteen sähköpostitse suoraan heidän tukeensa ([email protected]) ja turvallisuusosastolleen ([email protected]) nopeuttaakseni prosessia. He eivät ole reagoineet näihin viesteihin millään tavalla.

Oletko aiemmin nostanut rahaa onnistuneesti 22Betiltä?

Ei, en ole aiemmin nostanut rahaa. Tämä oli aivan ensimmäinen talletukseni kyseiselle sivustolle, jonka tein Skrillillä, ja yritän nyt tehdä ensimmäistä kotiutustani.

Lisätietoja vedonlyöntirajoituksista ja kasinopeleistä:

22Betin riskiosasto on asettanut urheiluvedonlyöntini panosrajoitukset (limiitit) kirjaimellisesti nollaan. En pysty asettamaan yhtäkään vetoa. Kuten liittämässäni kuvakaappauksessa näkyy, asiakaspalvelu nimenomaan vaati uuden talletuksen kierrättämistä "vähintään kertoimella 1.1" (minimum odds of 1.1), mikä on puhtaasti urheiluvedonlyönnin ehto ja omassa tilanteessani teknisesti mahdoton toteuttaa. Olen vedonlyöjä, enkä pelaa kasinopelejä (kuten kolikkopelejä). On täysin kohtuutonta ja epäreilua, että kasino yrittäisi pakottaa minut pelaamaan negatiivisen odotusarvon kasinopelejä vain sen vuoksi, että he itse estävät minua asettamasta urheiluvetoja ja täyttämästä omaa kierrätysvaatimustaan.

Manuaalisen noston pyytäminen ja kasinon vastaus:

Kyllä, olen toistuvasti pyytänyt maksuosastoa ja asiakaspalvelua käsittelemään kotiutukseni manuaalisesti. Sähköposteihini ei ole vastattu lainkaan. Live-chatissa asiakaspalvelija kieltäytyi manuaalisesta käsittelystä ja antoi minulle vain kaksi vaihtoehtoa: 1) "Odota, että alkuperäinen menetelmä tulee jälleen saataville" (ilman minkäänlaista aika-arviota) tai 2) "Käytä toista menetelmää" (mikä johtaa takaisin tuohon mahdottomaan kierrätysvaatimukseen). Kasino käyttää siis automaattisia sääntöjään (uuden maksutavan aktivointi) tekosyynä evätäkseen kotiutuksen, vaikka he itse tekevät kyseisen säännön noudattamisen fyysisesti mahdottomaksi rajoittamalla panokseni nollaan. Toivon, että voitte auttaa vaatimaan heiltä manuaalista kotiutusta joko alkuperäiselle Skrill-tililleni tai pankkitililleni.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear PETESEPPA,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean