22bet Casino - Играчът твърди, че плащането към него е забавено.

Account ID: 1695275257

Disputed Amount: 200.00 NOK

I am submitting an official complaint against 22bet regarding their predatory and deceptive practices regarding my withdrawal request.

My account is fully verified by the Security Department. Due to automated card restrictions in Norway, direct credit card refunds to my Revolut card fail with the error "Declined by operator". On June 13th, under Ticket #5453941, 22bet Security successfully bypassed this issue and manually processed my withdrawal via an alternative bank transfer provider (Skaninc).

On June 27th, I requested another withdrawal of 200.000 NOK. Support agent Olivia explicitly promised me via email that if the automatic system rejected it, they would confirm it manually. However, once it was rejected, support completely changed their narrative, stating that manual approval is impossible and demanded that I make a NEW deposit and wager it to withdraw my existing funds.

This is a known predatory tactic used

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear sobol_77,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear sobol_77,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear sobol_77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru