1xSlots Casino - Оттеглянето на играча се забави.

I tried to make a withdrawal on the 7th of December. It was approved and today, 28th of December, I haven't received a single cent of that cash.

I contacted them by e-mail SEVERAL TIMES and all they say is they are trying to fix the problem. What fix? It's very simple: JUST PAY ME MY MONEY.

Untrustworthy casino, dishonest and fake. They're a scam, they're just trying to get all the money from deposits they can get.

23 (!!!!) exchanged e-mails, 21 days and STILL NO FIX.

Don't trust these scammers, don't make the same mistakes I did.

Dear joaof,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xSlots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was this your first payout from the casino?
• Have you used the same bank account for withdrawals and deposits?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Tomas.

Yes, this was my first payout from the casino and yes, I did use the same account to deposit and withdrawal.

Thanks for your help.

Good afternoon!

We sincerely apologize for the delay you’ve experienced with our project. Please rest assured that we are doing everything in our power to resolve this issue as quickly as possible.

At the moment, we are personally reaching out to the payment provider’s representatives to expedite the process. As soon as we receive their response, we will immediately update you with the information.

Thanks for your understanding!

It's been 22 days since my withdrawal request. There isn't any kind of acceptable excuse for this case.

22 days and no progress at all. It's a scam.

We fully understand your dissatisfaction and are making every effort to expedite the resolution of this issue.

Our team has taken the situation under personal control, and we are awaiting a response from the payment provider representatives to take further action. Thank you for your patience!

What response takes almost a month? Don't you have the methods to solve this issue?

This is very unethical and untrustworthy. You simply don't care about your customers to the point that you let this happen and don't do anything by yourself.

Good afternoon!

We understand your frustration and are doing everything we can from our side to resolve the situation with the payment provider as quickly as possible.

We are also very disappointed by the current situation and are carefully reviewing it.

To make your wait more pleasant and to express our apologies, we have credited you with 50 free spins with no wagering requirement, based on your average bet.

We wish you an enjoyable gaming experience! We will notify you as soon as we have any updates.

First of all, my average bet was not 0.10€ and you offered me spins with 0.10€ bets. That's already a lie.

Second of all, I don't want bonuses. I want my cash! It's been almost a month, it's actually crazy that YOU CAN'T SOLVE A PROBLEM IN A WHOLE MONTH. WHAT ELSE IS THERE TO FIGURE OUT?

Give me my money, you accepted my deposits but then you don't process my withdrawal?????

I deposited a lot more than what I asked to withdraw and still you can't pay me?

Stop bs saying you're trying your best to resolve the situation. The solution is simple, pay me 200€ to my bank account, you already have my IBAN, what are you waiting for?

Don't come again with the lies of "we're trying our best". You are not.

Just solve this.

Thanks both parties for your reply.

Dear joaof,

I fully understand you wish to enjoy your winnings as soon as possible.

Dear 1xSlots Casino,

Please let us know if there are any ways for joaof to receive his winnings sooner.

I am still waiting for my money and it's been a whole month!!

I have deposited over 700 euros in this casino and they didn't refuse that money. But when I tried to withdraw 200 (!!!) euros, they can't pay me.

Untrustworty casino, 0/10 stars.

A WHOLE MONTH to pay me only 200 euros.

I know they are hoping that I give up, but I won't give up until I get my money.

Please help me, Tomas and casino guru.

Good day!

We regret to inform you that there was an error processing your withdrawal request. The funds have already been returned to your account on January 6, 2024, at 07:29 GMT.

We recommend that you repeat the operation later. We sincerely apologize for any inconvenience this may have caused!

Dear joaof,

Was your subsequent attempt successful?

Dear 1xSlots Casino representative,

Are there any alternatives to the currently used payment method that might be more successful?

Good afternoon, Tomas!

Currently, the user has access to the following withdrawal methods: WebMoney, Jeton Wallet, AirTM, Skrill.

Please note that if the user has not made deposits using these methods, it is necessary to verify the payment details with our Security Department.

Best regards,

the 1xSlots Team.

Dear joaof,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to close the complaint.

The player can reopen this complaint at any time.