1win Casino - Потвърденото теглене на играча се забавя.

Hello!

I have been trying to take out my money for 1 week but it doesn’t come, it is 9500 swedish kr, I don’t understand why they do not give back my money. I tried to contact the support but they do not give me a straight answer only that it takes 24-48 hours i do not know what to do! Please help me I need the money!! It says withdrawal successful but does not come to my bank account. My account ID54968057

Hello Ali12343,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hi I haven't redeemed any bonus or anything I managed to withdraw the money at Perfect Money but it couldn't be withdrawn there so I sent the money back to 1win to be able to withdraw it to my Mastercard account, the last time I spoke to them 2 days ago and they always tell me to just try again, they don't give good answers. I need my money as fast as possible have things to pay. Here in the picture you can see that I managed to withdraw the money at Perfect bank. Then I sent everything back because I couldn't send the money to my account from there

Hej jag har inte löst in någon bonus eller något jag lyckades ta ut pengarna på Perfect Money men de gick inte att ta ut där så jag skickade tillbaka pengarna till 1win för att kunna ta ut de på mitt Mastercard konto, sist jag pratade med de va för 2 dagar sen och de säger alltid att jag ska bara försöka igen, de ger inga bra svar. Jag behöver mina pengar så snabbt så möjligt har saker att betala. Här på bilden kan du se att jag lyckats ta ut pengarna på Perfect bank. Sen skickade jag tillbaka allt för att jag inte kunde skicka pengarna till mitt konto där ifrån

Hello Ali12343,

As stated above, withdrawal may take up to 14 days. Until then, I can only advise to wait.

Dear Ali12343,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.