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Dear

I've been trying all day to withdraw values, but the platform claims that it's a problem with the pix system, which is normal for them, but I tested it and deposited it immediately, I tested it with other betting sites, I received it normally, only for 1win I'm having this difficulty, I urgently need to withdraw

Prezados

Estou tentando o dia todo retirar valores porém a plataforma alega que é problema com sistema pix que por eles está normal, porém fiz teste e deposito ocorre na hora, fiz testes com outros sites de apostas recebi normalmente, somente por 1win estou passando essa dificuldade, preciso urgentemente retirar

Hello rodrik1983,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Since when is the payment method not available and since when is your withdrawal pending? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear rodrik1983,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.