1Red Casino - Тегленето на играча се забавя.

Hello

I'm having a problem with 1Red Casino. They won't refund my money. I've been waiting a long time for a transfer. I haven't received a specific answer as to when the transfer will be made to my bank account. The amount is £1,400. My account is verified, and this amount doesn't come from bonuses. I've attached all the emails regarding this matter.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Sylwester1002,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you faced delays with withdrawals in this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello

I've had an account for a while now and haven't had any major problems. Now, in December 2025, I've started having problems with transfers. The last transfer I received from them was £850. On December 23rd, I tried to transfer another £850 and was denied, saying they were having problems with transfers and asked if they could send me £1,400 to my bank account. I haven't received the money.

Dear Sylwester1002,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Hello

Okay thanks for letting me know 😉

Hello Sylwester1002,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear 1Red Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Dear CasinoGuru,

We would like to inform you that the payment was successfully sent to the player a few days ago.

If you have any further questions, we will be happy to answer them.

Best regards,

1Red Casino Team

Dear 1Red Casino Team,

thank you very much for the update. I will leave this complaint open until Sylwester1002 confirms his withdrawals have been paid out.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sylwester1002,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Lucia