1Red Casino - Тегленето на играча се забавя.

I have been waiting for a withdrawal of £670 since 20/12/2025. My account was fully verified before the withdrawal request was made. I have emailed the company multiple times and receive the same copy and paste responses. Sometimes they blame there first come first served or they blame there "finance" team or say that my withdrawal is in the final stages of the process. I have also contacted "managers"via live chat they also give copy and paste answers to the same degree.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Davidk23432, thank you very much for submitting your complaint. I am sorry to hear about your negative experience with 1Red Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Thank you for the fast response. Every email and chat is the same series of copy and pasted script.

Dear Davidk23432, thank you for your response. Could you please confirm whether you have made any successful withdrawals in this casino before?

Thank you very much in advance for your reply.

I have not had any successful withdrawals I attempted to withdraw £100 and then £30 but this was previous to being verified so were both rejected. I have continued to email and message via live chat with "managers" but I get the same responses as before.

thank you for taking the time to reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Davidk23432,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila