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Hello,

I have requested a withdraw amount on janurary 31st at Aprox 21:30pm. We are now February 8th. More than 1 week later and my withdraw is still pending. No bonuses involved . Straight up $ I deposited and played with

I am fully approved and verified with 1 red casino. I have also received withdraws in the past with them

reached out at least 4 times to the VIP manager in passed week by websites "chat" and I am getting the run around not to worry. That the finance department is handling it.

my major problem is that 1 red is not upholding there own terms and conditions saying withdrawal take a MXIMUM of 48 h to process.

thank you in advance for your help

max

Dear Maxers87,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I think your missing the point here…

similar to other complaints you have received about 1red casino. The issue is not so much if the player gets paid… but WHEN. You seem to say it is acceptable to wait 2 week for a payment. Why then does the casino say in more than 1 place on their web site. That a withdraw is processed within a few hours up to 48 hours … unacceptable

for comparison I have proof on another web site. I made a complaint and received payment just 4 hours later …. I won’t mention the other web site

Sorry about that not a « complaint « in the last paragraph . A withdraw

Dear Maxers87,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Maxers87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.