1Bet Casino - Потвърденият акаунт на играча е изправен пред проблеми с тегленето.

1bet won't pay out my winnings! They're asking for documents even though I'm already verified!

1bet will mein geld nicht auszahlen! Es werden Dokumente angefragt obwohl ich schon verifiziert bin!

Hello 1337hackfleisch,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, I have been verified for almost a year. I last had contact with 1bet today and, as requested, I sent them a picture of myself with my ID card.

I requested the payout on March 5, 2024. And before that, I received a request 2 days ago to take a picture of my Visa card with which I deposited, which I successfully sent and received a successful response from 1bet. I think you're trying to delay the withdrawal process. This is the current status. I'm still waiting for a response and because I've sent so many messages, I'm now blocked in the live chat and before that they always said "it will be prioritized, the colleagues in the department will take care of it." "So just put off without any real further action.

Note: This is also the first time that I want to pay something out.

Hallo, ich bin schon verifiziert seit fast 1 Jahr. Hatte heute zuletzt Kontakt mit 1bet und habe wie gewollt ein Bild von mir mit meiner ID Karte den zugesendet.

Die Auszahlung habe ich am 5. März 2024 beantragt. Und schon vorher kamen die Anfrage vor 2 Tagen ein Bild meiner Visa Karte mit der ich eingezahlt habe zu machen, das habe ich auch erfolgreich zugesandt und eine erfolgreiche Rückmeldung von 1bet erhalten. Ich glaube dir probieren den Auszahlungsprozess hinauszuzögern. Das ist der aktuelle Status. Ich warte noch auf Rückmeldung und weil ich so viele Nachrichten geschickt habe, bin ich im live chat jetzt geblockt und davor haben die jedes mal gesagt „ es wird priorisiert, die Kollegen in der Abteilung kümmert sich drum. „ also nur vertröstet ohne eine richtige weitere Aktion.

Notiz: Das ist aber auch das erste mal das ich etwas auszahlen will.

Hello 1337hackfleisch,

As verification and withdrawals may take up to 14 days, I can only recommend you to wait at least one more week for the casino to process the documents.

You can close the case they have paid out the first 5k

Sie können den Fall schliesen die haben die ersten 5k ausgezahlt

Dear 1337hackfleisch,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru