Stake Casino - Акаунтът на играча е ограничен до режим само за теглене.

I have made the level 2 verification wrong

But then I correct the mistake

Now,on the deposit page there is screening

A withdraw only mode

So I can't deposit the money

Please solve this problem

Hoping for a quick response

Dear Gurvesh01,

Thank you very much for submitting your complaint.

I'm sorry to hear about the issue you're experiencing with your account at the online casino. To assist you further, could you please provide more details?

• Could you clarify what you mean by "made the level 2 verification wrong" and how you corrected this mistake?
• Can you describe the "screening" and "withdraw only mode" that you're encountering on the deposit page?
• What exactly happens when you try to deposit money?
• Are there any funds being held by the casino?

Additionally, if you have any relevant communication or screenshots that illustrate this issue, please feel free to forward them to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Basically when I want to deposit the money there I see this

And I also unable to play games on my stake account

I hope you understand me and hoping for a quick response

Thank you

Hi Gurvesh01,

• Could you clarify what you mean by "made the level 2 verification wrong" and how you corrected this mistake?
• Have you been asked to provide any additional documents to verify your identity again?
• Are any funds being held by the casino? From the forwarded screenshot, it appears the account has a zero balance. Is that correct?

Thank you.

Dear Gurvesh01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.