Pledoo Casino - Играчът изпитва затруднения със самоизключването в казиното.

Hey,

I wanted to reach out and share a serious complaint about Pleedo Casino, an online gambling site that has been engaging in exploitative practices and ignoring the concerns of its customers.

I've personally experienced the damaging effects of Pleedo Casino's actions, which have had a huge impact on my finances and overall well-being. As someone struggling with a gambling addiction, I initially tried to exclude myself from their site. Instead of helping me, they dangled a bonus in front of me and convinced me not to exclude myself. They even unblocked my account after I had requested exclusion again and kept bombarding me with bonus offers, pushing me further into my addiction.

Now, I'm drowning in debt and facing the possibility of foreclosure. Pleedo Casino's complete lack of responsibility and empathy towards their customers is appalling. They've shown a total disregard for responsible gambling measures and have left me feeling helpless.

I'm writing to you, CasinoGuru, in the hopes that you can shed light on the exploitative practices of Pleedo Casino and help others avoid falling into the same trap. By sharing my story and exposing the irresponsible actions of Pleedo Casino, we can raise awareness and protect vulnerable individuals.

I kindly ask for your assistance and support in investigating the practices of Pleedo Casino. Let's bring attention to their unethical conduct and hold them accountable for the damage they've caused. Any guidance or advice you can provide would be greatly appreciated.

Thank you for taking the time to read my complaint.

Best regards

Dear Mackan1987,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pledoo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise since when you are a player in the casino?

Did you inform the casino about your gambling issues?

Is your casino account currently open?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

I have been a player at Pleedo Casino since approximately January or February of this year, up until April.

In my first communication with the casino’s support, I did inform them about my gambling issues and explicitly expressed my desire to self-exclude. However, despite my plea, they questioned my decision, emphasizing an upcoming cashback offer. Regrettably, as a compulsive gambler, I succumbed to the temptation and decided to wait for the cashback instead of proceeding with self-exclusion. It is evident that Pleedo Casino considered me a lucrative customer, even though their website does not feature cashback promotions.

Realizing the harm caused by my continued gambling, I reached out to the support team again, determined to exclude myself permanently. They eventually excluded me, as can be seen in the attached files, but to my dismay, they unblocked my account within a few days. Their subsequent actions involved bombarding me with frequent bonus offers, demonstrating a clear intent to lure me back into gambling.

On May 22nd, I sent another email to Pleedo Casino, expressing my intention to contact casino forums and the licensing authority to report their exploitative practices. In response, they promptly blocked my account again, but have not addressed any of my emails since then. Their only communication was a brief message advising me to contact "security". I managed to find an email to Pleedo Casino’s supposed "security" here on casinoGuru from another players complain about a same issue, as per their instructions. However, despite my outreach, I have not received any response or acknowledgment from them.

Please let me know if any additional information or documentation is required.

Best regards

Thank you for the reply. Do you have any emails or chat transcripts saved where you reached out to the casino and mentioned your gambling issues to them?

If you have this information, please send it to my email at tomas@casino.guru

I'll await your reply.

Dear Mackan1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.