От момента, в който поисках теглене на 500 евро, това казино започна да действа странно и бих казал престъпно. Беше август, когато след повече от 10 дни тегленето ми беше отхвърлено и беше поискана проверка. Искат 5 документа, от които първите 2 - снимка за лична карта и селфи с лична карта, са приети сравнително бързо. Останалите 3 документа са отхвърлени и до днес. Те поискаха снимки на моята дебитна карта и първоначално ги отказаха, защото някои от буквите на името ми бяха закрити, въпреки че Winsane Casino беше приело абсолютно същите снимки. След много усилия, докато общувах с екипа за поддръжка, който честно казано е най-лошото от всички казина, които съм посещавал, те ми казаха да изпратя банково извлечение. На 5 септември получих споменатото извлечение, подписано от банката в PDF формат, и те го отхвърлиха, без да ми кажат причината, чрез чат на живо или имейл. За моя адрес изпратих същия документ, който беше приет в Winsane Casino от моята банка, с тази разлика, че тук не съм скрил данъчния си номер, защото не приемат редактирани документи. Изпратих и исканата история на транзакциите в PDF от банката, но тя отново беше отхвърлена без причина. Те почти никога не отговарят на имейли, а ако отговарят, казват точно това, което пише на страницата за проверка, сякаш не знам как да чета. Относно чата на живо бих казал, че е абсолютно безполезен. Днес отново ги помолих да ми кажат причината за отказа и ме оставиха да чакам час и половина, без да дадат отговор. Причината, поради която отне толкова време, е, че от самото начало изясних, че не искам да ми казват да изпратя имейл, за да разбера, и когато дойде моментът, поисках пълното име, за да подам жалба в случай те не го изпращат (защото никога не го правят) за фалшива информация и поради тази причина ме караха да чакам още половин час, преди да прекъсна връзката.
Since the moment I requested a withdrawal of 500 euros, this casino began to act strangely and, I would say, criminally. It was August when after more than 10 days, my withdrawal was rejected and verification was requested. They ask for 5 documents, of which the first 2, the ID photo and a selfie with the ID, were accepted relatively quickly. The remaining 3 documents have been rejected to this day. They ask for photos of my debit card and initially rejected them because some of the letters of my name were obscured, even though Winsane Casino had accepted the exact same photos. After much effort, while communicating with the support team, which is honestly the worst of all the casinos I have visited, they told me to send a bank statement. On September 5th, I obtained said statement signed by the bank in PDF format, and they rejected it without telling me the reason, either through live chat or email. For my address, I sent the same document that was accepted at Winsane Casino from my bank, with the difference that here I did not obscure my tax number because they do not accept edited documents. I also sent the transaction history requested in PDF from the bank, but it was again rejected without reason. They almost never respond to emails, and if they do, they say exactly what the verification page states, as if I don't know how to read. Regarding live chat, I would say it is absolutely useless. Again today, I asked them to tell me the reason for the rejection and they kept me waiting for an hour and a half without providing an answer. The reason it took so long is because I made it clear from the beginning that I didn't want to be told to send an email to find out, and when the time came, I asked for the full name to file a complaint in case they don't send it (because they never do) for false information, and for this reason, they kept me waiting for another half hour before disconnecting.
Το εν λόγω καζίνο απο τη στιγμη που ζητησα αναληψη των 500 ευρω άρχισε να μου συμπεριφερεται περιεργα και εγκληματικα θα ελεγα. Ηταν αυγουστος οταν μετα απο 10+ μέρες μου απορρηφθηκε η αναληψη και ζητηθηκε επαληθευση. Ζητανε 5 εγγραφα εκ των οποιων μου δεχθηκαν σχετικα γρηγορα τα πρωτα 2 την φωτογραφια ταυτοτητας και σελφι με την ταυτοτητα. Τα υπολοιπα 3 εγγραφα απορρηπτονται μεχρι και σημερα. Ζητανε φωτογραφιες της χρεωστικης μου και στην αρχη τις απερρηπταν επειδη είναι σβησμενα καποια γραμματα του ονόματός μου ενω το winsane casino ειχε δεχθει ακριβως τις ιδιες φωτογραφιες. Μετα απο πολυ κόπο καθως επικοινωνουσα με το support που ειναι πραγματικα το χειροτερα απο ολα τα καζινο που εχω επισκεφτει μου ειπαν να στειλω βεβαιωση κατοψης απο την τραπεζα. Απο 5 σεπτεμβριου απεκτησα την εν λογω βεβαιωση υπογεγραμενη απο τη τραπεζα σε pdf και μου την απορρηπτουν χωρις να μου λενε τον λογο ειτε στο live chat ειτε στο email τους. Για τη διευθυνση μου στλενω το ιδιο εγγραφο που δεχθηκαν στο winsane casino απο τη τραπεζα μου, με τη διαφορα οτι εδω δεν σβηνω το αφμ μου γιατι δεν δεχονται επεξεργασμενα εγγραφα. Επίσης απο τη τράπεζα στελνω το ιστορικο συναλλαγων που μου ζητηθηκε σε pdf αλλα και παλι απορρηπεται χωρις λογο. Στα email δεν απαντανε σχεδον ποτέ και αν απαντησουν λενε ακριβως οτι λεει η σελιδα της επαληθευσης τους λες και εγω δεν ξερω να διαβαζω. Για το live chat εχω να πω πως ειναι πραγματικα άχριστο. Πάλι σημερα τους ελεγα να μου πουν τον λόγο απορρηψης και με κρατησε 1 30 ωρα και δεν μου εδωσε απαντησε και ο λογος που κρατησε ειναι επειδη ξεκαθαρισα εξ αρχης οτι δεν θελω να μου πει να στειλω email για να μαθω και οταν εφτασε η ωρα που μου το ειπε, ειπα να μου δωσει το ονοματεπωνυμο της να την κανω καταγγελια σε περιπτωση που δεν μου στειλουν(γιατι δεν στελνουν ποτε) για ψευδεις πληροφοριες και για αυτον τον λογο μεκρατησε για αλλη μιση ωρα και μετα αποσυνδεθηκε
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