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I got an email about some free spins at a brand new casino called MrO so I decided to try them out. I won so I started the verification process to no avail. I tried 3 times but still it didn’t work and all support would tell me was I would get an email when my verification was approved. Never received an email then they took my winnings telling me I created multiple accounts which was a lie. After saying I would tell everyone what a fraud they were if my winnings weren’t returned to me then I got an email saying my verification was approved and I only needed to make a deposit and then I could withdraw my winnings. I am leery.of this because who’s to say they will pay me at all.

Hello. Have you got any explanation from the casino about them saying, that you've got a multiple accounts there, if you are sure you have not? Have you deposited any money into your account at this casino, actually? It is not unusual for the casino to ask for a deposit, to make the verification. They need to verify the payment method. Usually the amount is not very high, so you need to be careful whenever they ask for some big amount to be deposited. You should check with the customer support and get the confirmation regarding this. Also keep the emails , or even make a screenshots of the conversations, just in case you will need some prove. Let us know, please, if you need any help with this issue.