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Hello

I'm new to Casino Guru

I am coming to you for information on the longest waiting time you have ever had on the Dublinbet site for a withdrawal request to be in Pending status Approved?

Dublinbet support tells me that the finance department Approves within 3 days and it is already on the 4th day and still not Approve whereas usually within 2 days it is approved even if it takes a long time to arrive in the bank account

What to do in this case?

thank you

Bonjour

je suis nouveau sur Casino Guru

je viens vers vous pour avoir des renseignement sur le temps d’attente le plus long que vous avez déjà eu sur le site Dublinbet pour une demande retrait pour être en statut en Cours a Approuvé?

Le support de Dublinbet me dit que le service financier Approuve dans les 3 jour et la ont est deja le 4eme jour et toujours pas Approuver alors qu’habituellement dans les 2 jour il est approuver même si sa prend du temps a arriver sur le compte bancaire

Quoi faire dans ce cas?

merci a vous

I noticed that some casinos had big issues with not working withdrawals this week so this might be the case. Which payment method have you used for the withdrawal? Honestly, I would start being worried if it took more than 7 business days.

I used the bank transfer as a means of withdrawal.

If what you say is also true its reassures me a little.

I received an email telling me that my withdrawal requests will be Approved tomorrow and that he apologizes for the inconvenience caused.

Without counting afterwards you have to wait for the transfer to arrive in the bank account !!

But since he often postpones everything until tomorrow or some day so I don't really believe it.

Will see tomorrow or maybe next week

In any case, I'll keep you posted.

If this is not correct, could I submit a complaint to CasinoGuru?

in any case thank you for your answer

J'ai utilsé le virement bancaire comme moyen de retrait.

Si ce que vous dites est vrai aussi sa me rassure un peu.

J'ai reçu un mail en me disant que mes demandes de retrait seront Approuvé demain et qu'il s’excuse pour la gène occasionnée.

Sans compter après il faut attendre que le virement arrive sur le compte bancaire !!

Mais vu que souvent il remet tout a demain ou sous quelque jour donc j'y crois pas trop.

Ont verra bien demain ou peut être la semaine prochaine

Dans tous les cas je vous tiens au courant.

Si ce n'est pas entrer dans l'ordre je pourrais faire soumettre une plainte sur CasinoGuru?

en tous cas merci de votre réponse

Of course you can submit the complaint, but as long as the casino communicates with you and it hasn't been even a week, I'd wait. There are cases on this forum mentioning another casino, where players wait for multiple withdrawals over 14 days, but they eventually get it.

The bad sign is when casino doesn't reply to your messages or they claim you breached some terms and conditions, but this doesn't look like your case.

It is a request like any other I did not violate anything.

They replied today that it will be settled very soon and that they have a technical problem with the transfer of payment to my country but if so I think it is not only my country will see next week. .

I keep you informed

Thanks for your feedback.

C'est une demande comme un autre j'ai pas enfreint quoi ce soit.

Ils mon répondu aujourd’hui que ce sera réglée très prochainement et qu'il ont un problème technique des transfert de paiement vers mon pays mais si c'est le cas je pense que c'est pas seulement mon pays ont verra bien la semaine prochaine.

je vous retiens informer

Merci pour votre retour.

Having a pending status is kind of weird considering that it is an online casino site. I think you should probably send a complain so that they can do something about it.

I think that's due to the payment provider issues that I mentioned earlier. Many casino had the same problem last week.

I hope too,

The Support answers me but the problem their speech is not correct and too changeable.

I send an Mail today to check it out, they replied the same message from last week with the same errors.

this is big COPY-PASTE, then! I think they take people for idiots without saying what's really going on.

I'm going to leave them a little while longer and see what happens but I'm going to give them a good publicity if it continues in the right direction!

At the beginning it's 3 days after it's tomorrow, then next week and I receive the same message, so which brings me back to next week

What do you think about it, Daniel please?

 J'espère aussi,

Le Support me répond mais le problème leur discours n’est pas correct et trop changeant.

j’ai envoyer un Mail aujourd’hui pour prendre des nouvelles, ils mont répondu le même message de la semaine dernière avec les mêmes erreurs.

c’est du gros COPIER-COLLER , alors la! je trouve qu’ils prennent les gens pour des cons sans dire ce qui se passe réellement.

je vais les laisser encore un peu de temp et voir ce qui se passe mais je vais les faire une bonne publicité si sa continue dans se sens !

Au début c’est 3 jour après c’est demain ,puis la semaine prochaine et la je reçoit le même message, donc ce qui me ramène encore a la semaine prochaine 

tu en pense quoi toi Daniel s’il te plait ?

I can see this quite often. The casino never tells you: We're really sorry, but something doesn't work here and we actually don't know when we manage to fix it. They say instead: Tomorrow. Then when you come tomorrow, they say: Maybe tomorrow.

I don't really understand why they can't be honest with customers. Wouldn't it be easier if they asked you to wait for a week? Even for them, if you came the next day, they could simply say: We already asked you to wait for a week, so please, give us the week we asked for 😕

that's exactly his!

I could explain my dissatisfaction to them and he answered me correctly afterwards.

I replied that I would come and check it out and they told me to chat.

yes it is better to give a little longer time to fix their problem

I'll keep you informed of the results

c'est exactement sa!

Je les ais expliquer mon mécontentement et il mon répondu correctement par la suite.

j'ai répondu que je viendrais prendre des nouvelles et ils mon dis de les prendre par le t’ chat.

oui ils vaut mieux donner un délais un peu plus long le temps qu'il répare leur problème

Je vous tiens au courant de la suite

Hello, my withdrawal request has been approved I'm waiting to see if its arrives on my bank account.

Bonjour, ma demande de retrait a été approuvé j'attend de voir si sa arrive sur mon compte bancaire.

That sounds promising. Let us know when you finally receive the money 🙂

Hello, the money arrived in my bank account 🙂

Thank you for your support and your follow-up

Tell me occasionally if I want to make a donation is it possible or not?

Bonjour, la somme d'argent est arrivé sur mon compte bancaire 🙂

Je vous remercie pour votre soutient et votre suivi

Dites moi a l'occasion si je veux faire un don c'est possible ou pas ?

Hello I want to withdraw the profit but I don't know how could you tell me how I can withdraw it thanks in advance

Hello, what is your problem with the withdrawal ? Do you already have a verified casino account to withdraw ? What method did you use to deposit and how are you trying to withdraw ? What casino is it about?

Can you please tell me a little more so I can help if I can ? 

Casino GURU gave me 500 spins and it shows me that there is profit im not very familiar and i don't know if i can withdraw them i haven't made a deposit yet thanks

I suppose you are probably talking about our tournaments am I right or not ? 

Unfortunately, you can't withdraw or deposit money with us because we are not a casino. And if it's our tournaments, when it's over there will be a table at the end where you can see where you stand. If one of the places you are in wins, you will be contacted by email. 

But if I missed it, you can tell me more. 

I will wait for your answer. 

Helo

Iam.mirna from.lebanon i would to ask you if you can transfer the amount taht i win via omt or whish money ?

Hello, Mirna!

Well, you certainly did not win money at Casino Guru; thus, to investigate the payment options, it would be best to contact the casino instead.

Where do you play, please? We can take it one step at the time. 🙂

I used pragmatic play then used play for free no limits