Акаунтът е блокиран 22bet

Hi I opened an account with 22 bets and recharged with my girlfriend's card, after they deposited me I played and won, withdrawn 180 € and the withdrawal took place then I made another one from 600 and it was refused, after which they have me locked the account saying for fraud, after sending all the required documents such as bank statement signature stamp paper documents and all tell me that they cancel my account for fraud. How do I unlock it? What fraud would I have done?

Salve ho aperto un conto con 22 bet e ricaricato con carta della mia ragazza, dopo che mi hanno fatto depositare ho giocato e vinto, prelevato 180€ e il prelievo è avvenuto poi ho fatto un altro da 600 ed è stato rifiutato, dopodiché mi hanno bloccato il conto dicendo per frode, dopo aver inviato tutti i documenti richiesti come estratto conto firma timbro carta documenti e tutto mi dicono che cancellano il mio account per frode. Come faccio a sbloccarlo? Che frode avrei fatto?

Hi Stefano. It is forbidden to use 3rd party payment methods (for example a card registered to your girlfriend) in online casinos and betting companies. This rule exists for security reasons to avoids cards being stolen and used in online casinos. I think your only option is to go to the bank and your girlfriend can ask the bank to return the deposits, but I would like to highlight that this step can make you and your girlfriend unwelcome (banned) in many casinos and sportsbetting companies.

Exactly, you cannot use third-party payment methods, I also once paid with the card of a friend who owed me money and returned it to me and they also considered it fraud, although she sent all the documents and also made one authorizing the I pay on their own, even so they paid me what I earned and closed my account

exacto no se pueden usar metodos de pago de terceros, yo tambien una vez pague con la tarjeta de una amiga que me debia dinero y me lo devolvio en juego y tambien lop consideraron fraude, aunque ella envio todos los documentos y ademas hizo uno autorizando el pago por su cuenta, aun asi me pagaron lo ganado y me cerraron la cuenta

Good evening, something similar has happened to me, my account has been blocked and I don't even know why. I spoke with who I speak, they do not give me solutions, only messages come to me saying that they are waiting for the requested document. It's about the bank statement and I don't even know what they mean. Can you tell me what I have to do or where I have to go and what I have to ask at the bank so that they let me get my money at once?

Buenas noches, me ha pasado algo parecido, han bloqueado mi cuenta ni llego a saber por qué. Hablé con quién hable no me dan soluciones solo me llegan mensajes diciendo que están esperando el documento solicitado. Se trata del extracto bancario y no sé ni a qué se refieren. Sabríais decirme que tengo que hacer o a dónde tengo que ir y que tengo que pedir en el banco para que me dejen sacar mi dinero de una vez?