Жалба за теглене на Bet2u

Hello

I am player from Estonia and I have some problems with www.bet2u.com website. I used this site few years ago and I also made some withdrawals then and everything went fine. Lately I used this site again and last month I made withdrawal (500 euros) via mastercard. They said that withdrawal via skrill/mastercard takes 3-5 working days, but it took almost two weeks and then they sent me an email that due to certain techinal issues, my withdrawal request to a card cannot be processed and they asked if I can accept the withdrawal via Skrill. I accepted and after 30 minutes they made a payment.

After that I made a new deposit (100€) and I won some bets and made 1000€ withdrawal. I made it via Skrill and they told that withdrawal via skrill takes about 15-60 minutes. However, about 10 days later they just sent me an email that additional verification via Skype is needed. They asked my Skype ID, but 6 days later nobody has even contacted me via Skype and also my withdrawal request has been rejected and I can not make a new one, website just says "invalydpaymentsystem" no matter which payment method I use.

I made withdrawal (1000€) on 26.04 and 05.05 they said that additional verification is needed, but still nobody has contacted me. I have sent several emails, but nobody has answered. Also I have contacted with live chat several times, but they only say "Your query has been responded to relevant department and you shall be contacted via Skype as soon as possible".

I have not used any bonuses or smth, I have used only this money I have deposited. I have used only sport betting.

My account ID is 30471696

Hi, first of all, it's necessary to say that issues with withdrawals to Mastercard are pretty common. It can even happen with a card that you used many times for a withdrawal.

The problem is they asked you for the verification, but don't react anymore. The reason can be very simple - they have only a very limited amount of people who would be able to do the verification call so you might simply be in a queue. You may try to contact them every 2 days to remind them about your verification call.

Anyway, I wouldn't recommend playing there since the casino earned a bad reputation on our website.

Thanks, I hope I am just in a queue and they are not scamming me

I hope so, just make sure you contact them every few days and also make sure you don't cancel the withdrawal and lose the money. They might use the delay tactic when they hope you'll actually do it.

Did you get the money?

Said raha kätte?

Hello.

Just to explain a bit, Daniel wasn't complaining about the withdrawal.

Do you face some issues there?

no

I was just thinking whether to play there or not

Mõtlesin lihtsalt kas mängida seal või ei

I see. Which option is currently winning?

Allow me to say you should check the review first:

https://casino.guru/Bet2U-Casino-review

Stay away!

They are scammer big time , I had a pending withdrawal of 309$ with them for the past 3 month they did not pay me , I'm tired of sending mail to them.

I experienced unapproved withdrawal issues on my account for more than 4 months thinking everyday that they will eventually fix the issues. However, In the past weeks my research had lead me to understand that this issue is not peculiar to me and most of them never found a satisfactory solution to this little problem. What could be the cause of this? Are they short-staffed? Is it a bug? Are they bankrupt or they are just a deceptive scam organization?. For weeks I struggled with these questions in my mind while hoping to find help. Last week , I stumbled over a website that technically provided such help, I felt like I had nothing to loose and gave it a try. This is exactly the reason I wrote this, to share the good news that the website satoshirecovery,com is the Nightmare of these shady casinos, I got my withdrawal processed 18hours after I filed a complaint on satoshirecovery,com. You should check them out.

I am really sorry for this unpleasant situation. The rating of this casino is really very low, though.

Hi, did you really manage to get the money out of there ? Could you show some proof since most of the players have the opposite problems and that is that they don't see the money in the end ? It would certainly be good to see. 

I'm unable to withdraw from them

Hi, what's your problem with not being able to withdraw from the casino ? Do you know something specific that the casino told you ? How long has your situation been going on ? Do you have a verified account ? 

It's a bit complicated and sometimes you have to go through a process before you can withdraw money, so that's why I'm asking.

Let me know.

My account is verified I have been trying to withdraw for a long time even before the date that shows on the above screenshot

May I ask one more important question ? Did you load your money through sports betting or slots ?

I saw that your account is already verified, so it would be best to know the reason why the casino doesn't want to pay you money. Also, live chat has nothing to do with the withdrawal, that's true, but it would probably be a good idea to say something relevant in such a case. 

Anyway, please let me know the answer to my question.

I load the money via sport betting

Oh, in this case I'm afraid we won't be able to help you with the withdrawal because we at Casino.Guru don't deal with sports betting as we don't have the experts and we don't have a branch. 

However, I can try to provide some sites where they could help you better than we can in this area, but I do not guarantee that this will be resolved 100%. 

You can find them here:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I hope they will be able to assist you and help you get your money.

I will keep my fingers crossed for you. 🤞