Тегленето на средства се забавя

Hello. I would like to contact Casino Guru to resolve a problem with certain casinos, such as Spinbara, Dragonia, Pistoli, Malina, and others, which are owned by the same company. Withdrawals from these casinos take more than three days, sometimes even a couple of weeks. However, the rules state that withdrawals are processed within three business days, not counting the day the request is submitted. Therefore, I would like someone from Casino Guru to contact the manager and explain why these problems are occurring and why they are violating their own rules.

Здравствуйте.Хочу обратится к Kazino guru чтобы они решили проблему с некоторыми казино такие как Spinbara, Dragonia,pistoli ,malina и так далее которые имеют одного владельца.С этих казино вывод средств надо ждать больше 3 дней а бывает и пару недель.Но в правилах сказано что в течение 3 рабочих дней но не считая день подачи заявки.Поэтому прошу чтобы кто-то из Kazino guru обратился к руководителю и поиснил почему происходят такие проблемы и почему они нарушают свой же правила?

Hello there.

Even though it must be frustrating to wait this long for your winnings, unfortunately we are unable to do much about it. You would have to contact the licensing authority that regulates the casino, actually.

Our team can intervene only when a complaint is submitted by the player and the 14-day time period passes.

Do you experience a delay in some of these casinos right now, perhaps?

Yes, I've experienced a delay again, but at the other casino, they have a similar platform to the previous one, and I think they have the same management. What should I do?

Да у меня опять возникла задержка но в другом казино у них схожая платформа с прошлым и я думаю одно руководство.Что мне делать?

Hello, I believe both options are the same, as Romi mentioned earlier.

Option one is to contact the licensing authority, which I believe is a waste of time because they rarely intervene in cases of minor delays. Yes, I understand how that sounds, but when you consider how many reports each regulator receives on a daily basis, as well as their quality and severity, it makes sense. They are simply not efficient enough to address delayed payments in the majority of cases...

Option two: wait fourteen days, and if the casino does not pay you, file a complaint with us.

It's not very convenient, but this is how things are. 🙁

Plz return my withdraw

I believe there was some mistake done here, right?

Was it meant to go to some casino support, perhaps?

Let us know if you experience any issues with your withdrawal.