Казино InetBet отхвърли тегленето ми от $313, след като го приех

I am filing a complaint against the InetBet casino.

I received a free chip bonus and played according to the rules. I managed to win $313 and submitted a withdrawal request.

The system accepted my withdrawal and confirmed it with a transaction ID (45536609). The request appeared as pending in my account.

Later, the casino emailed me saying they wouldn't pay me because players in my region must make a deposit first. However, this rule wasn't clearly stated before I played, and the system still allowed me to request a withdrawal.

I believe this is unfair because the withdrawal had already been accepted and confirmed by the casino system.

Attached are screenshots showing the withdrawal confirmation and the pending payment.

I respectfully request assistance in resolving this issue with InetBet Casino.

Estoy presentando una queja contra el casino InetBet.

Recibí un bono gratuito (free chip) y jugué siguiendo las reglas. Logré ganar $313 y envié una solicitud de retiro.

El sistema aceptó mi retiro y lo confirmó con un ID de transacción (45536609). La solicitud aparecía como pendiente en mi cuenta.

Posteriormente, el casino me envió un correo electrónico diciendo que no me pagarían porque los jugadores de mi región deben realizar un depósito primero. Sin embargo, esta regla no estaba claramente indicada antes de que yo jugara, y el sistema aun así me permitió solicitar el retiro.

Creo que esto es injusto porque el retiro ya había sido aceptado y confirmado por el sistema del casino.

Adjunto capturas de pantalla que muestran la confirmación del retiro y el pago pendiente.

Solicito respetuosamente ayuda para resolver este problema con InetBet Casino.

I am filing a complaint against the InetBet casino.

I received a free chip bonus and played according to the rules. I managed to win $313 and submitted a withdrawal request.

The system accepted my withdrawal and confirmed it with a transaction ID (45536609). The request appeared as pending in my account.

Later, the casino emailed me saying they wouldn't pay me because players in my region must make a deposit first. However, this rule wasn't clearly stated before I played, and the system still allowed me to request a withdrawal.

I believe this is unfair because the withdrawal had already been accepted and confirmed by the casino system.

Attached are screenshots showing the withdrawal confirmation and the pending payment.

I respectfully request assistance in resolving this issue with InetBet Casino.

Estoy presentando una queja contra el casino InetBet.

Recibí un bono gratuito (free chip) y jugué siguiendo las reglas. Logré ganar $313 y envié una solicitud de retiro.

El sistema aceptó mi retiro y lo confirmó con un ID de transacción (45536609). La solicitud aparecía como pendiente en mi cuenta.

Posteriormente, el casino me envió un correo electrónico diciendo que no me pagarían porque los jugadores de mi región deben realizar un depósito primero. Sin embargo, esta regla no estaba claramente indicada antes de que yo jugara, y el sistema aun así me permitió solicitar el retiro.

Creo que esto es injusto porque el retiro ya había sido aceptado y confirmado por el sistema del casino.

Adjunto capturas de pantalla que muestran la confirmación del retiro y el pago pendiente.

Solicito respetuosamente ayuda para resolver este problema con InetBet Casino.

Hi, okay, so the only problem is that you have a deposit at the casino? Did they take your winnings or something like that because of it? How much is the deposit you have to make there?

Hey Jaro... I made the $20 deposit... and the $363 I had in my account were withdrawn.

So, making a deposit is pointless because they won't let me withdraw anything since I didn't make the deposit, that's why they're taking everything... And I don't think that's fair.

Que tal jaro... Así realice el depósito de 20 dólares... ya los valores q tenía en mi cuenta q era 363 dólares .fueron retirados

Osea no sirve de nada realizar un depósito porq no me van a permitir retirar nad aporq no ice el depósito por eso me quitan todo ... Y creo q no es justo

I don't think it was necessary to take the money. It's okay if the Terms mention that when you take bonuses or between bonuses, you need to make a deposit in order to withdraw, that's quite common. But based on that, they didn't have to take your money. 

I would open a complaint with us and see what our team says. What do you think?