Скъпа Радка, това, което преживявам с тях, е невероятно, току-що получих това емилче...
Скъпа Рамона,
Надяваме се, че този имейл ви намира добре.
Изпращаме ви този имейл от екипа за защита на играчите на CrazePlay.
Като лицензиран оператор, от нас се изисква да извършваме определени проверки на всички акаунти на играчи, за да гарантираме, че предоставяме безопасна среда за игра, както и че всеки от нашите играчи се радва на най-високите стандарти, заедно с безопасна и честна игра.
Разгледахме вашата жалба и бихме искали любезно да ви информираме, че след нашето разследване ще възстановим плащането от €320,00.
За съжаление след няколко опита да ви възстановим сумата чрез банков превод и Skrill, все още не успяхме да изпратим вашите €320.
Щастливи сме да възстановим парите към IBAN на трета страна само по този повод, това може да е банкова сметка на приятел или член на семейството на възраст над 18 години (моля, не предоставяйте Santander или Danske IBAN)
За да обработим това възстановяване, ще трябва да получим следното, за да потвърдим метода на плащане:
Банково извлечение на трета страна - Документът трябва да бъде изпратен в оригиналния PDF или хартиен формат, без филтриране на транзакциите.
Моля, използвайте връзката в следващия имейл, за да качите вашите документи; уверете се, че необходимата информация е ясно видима, за да избегнете забавяния по време на проверката.
След като поисканият документ бъде предоставен, ние ще се постараем да обработим плащането ви възможно най-скоро.
Ако имате допълнителни притеснения, въпроси или коментари, не се колебайте да се свържете с нашия екип за обслужване на клиенти.
На Ваше разположение,
Екипът за защита на играчите
Казино CrazePlay
Разбира се, направих го веднага чрез дъщеря ми, не е като да предложих това преди седмици, ако не беше възможно чрез дъщеря ми, тя каза не Ммммм, възмутително е, че дъщеря ми трябва да се обяснява, за да получа печалба, а не как винаги пишат възстановяване, моята победа, сега, разбира се, чакам отново, всичко трябва да се провери отново, всичко е просто невероятно.
Ще те държа в течение
С Най-Добри Пожелания
барака
Dear Radka, What I'm going through with them is unbelievable, just received this emil...
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the CrazePlay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that following our investigation we will be refunding the payment of €320.00.
Unfortunately after several attempts to refund you via Bank Transfer and Skrill we were still unable to send your €320.
We are happy to refund the money to an IBAN of a 3rd party just on this occasion, this could be a bank account of a friend or family member over the age of 18 (please do not provide Santander or Danske IBAN)
In order to process this refund, we will need to receive the following in order to verify the payment method:
3rd Party Bank Statement - The document shall be submitted in the original PDF or paper format, without filtering the transactions.
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Once the requested document has been provided we will strive to process your payment as soon as possible.
Should you have any further concerns, questions, or comments, don't hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team
CrazePlay Casino
Of course I did it immediately through my daughter, it's not like I offered this weeks ago if it wasn't possible through my daughter, she said no Mmmmm, it's outrageous that my daughter has to explain herself so that I get a profit and not how they always write a refund, my win, now of course I'm waiting again, everything has to be checked again first, it's all just unbelievable.
I'll keep you posted
Best regards
shanty
Liebe Radka,Was ich mit denen durchmache ist unfassbar,habe gerade diese emil erhalten...
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the CrazePlay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all Player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that following our investigation we will be refunding the payment of €320.00.
Unfortunately after several attempts to refund you via Bank Transfer and Skrill we were still unable to send your €320.
We are happy to refund the money to an IBAN of a 3rd Party just on this occasion, this could be a bank account of a friend or family member over the age of 18 ( please do not provide Santander or Danske IBAN)
In order to process this refund, we will need to receive the following in order to verify the payment method:
3rd Party Bank Statement - The document shall be submitted in the original PDF or paper format, without filtering the transactions.
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Once the requested document has been provided we will strive to process your payment as soon as possible.
Should you have any further concerns, questions, or comments, don’t hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team
CrazePlay Casino
Natürlich habe ich das sofort gemacht über meine Tochter,ist ja nicht so das ich dies schon vor Wochen angeboten habe ob es nicht über meine Tochter ginge,wurde verneint Mmmmm,unverschämt ist das meine Tochter sich darlegen muss,damit ich Gewinn erhalte und nicht wie die immer schreiben Rückerstattung,ne mein Gewinn,jetzt warte ich natürlich wieder, muss ja wieder erst alles geprüft werden,einfach unfassbar das alles.
Ich werde dich auf dem laufenden halten
Liebe Grüße
Shanty
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