Измама в казино Betroia

Betroia casino (operated by NovaWave Technology NV) applied a x200 rollover requirement to me when their terms state x50. I tried to resolve it internally but they close the chat and don't respond to emails.

El casino Betroia (operado por NovaWave Technology N.V.) me aplicó un rollover de x200 cuando sus términos dicen x50. Intenté resolverlo internamente pero me cierran el chat y no responden correos.

Hello, could you please share the casino's URL so we can review it? From what I can see, we don't have it in our system.

Regarding your situation and wagering, did they set such a high one on bonus? Didn't they explain anything more to you about it?

Hi, here's the link: https://cl.betroia.com/

When I received the $50,000 bonus for joining their Telegram group, the terms and conditions weren't specified. I only noticed when it was credited to my account, as I was supposed to reach $10,000,000. I only managed to reach approximately $4,500,000. Two days later, I saw the same bonus advertised on Instagram, but this time with a 50x rollover (a bit more accessible). Based on their advertising, I would have easily met the requirement. However, when I tried to complete the 200x rollover, I ran out of funds. I contacted them via email and support, but received no response, much less any compensation.

Hola aquí esta el enlace https://cl.betroia.com/

Al momento que me dieron el bono de $50.000 por unirme a su grupo de telegram no me especificaron los terminos y condiciones, solo me fije cuando se acredito en mi cuenta teniendo que llegar a 10.000.000 , yo alcance a llegar a 4.500.000 aprox. Dos días despues veo en su publicidad en instagram el mismo bono pero promocionandolo con un rollover x50 ( esta vez un poco mas accesible) por lo que si me guío por su publicidad, lo habría logrado con creces, sin embargo, intentando completar el rollover x200 fue que me quedé sin saldo. Me contacté con correo, en soporte y no obtuve ninguna respuesta, ni menos compensación

Well, I would say that if one bonus on Telegram had different wagering requirements than on Instagram, then it's basically not something that the casino couldn't do. 

What surprises me is how big a bonus they gave you. I don't think I've ever seen a 50k bonus before, so I'm not surprised they put such wagering requirements on it, as I've never seen that before either. If you managed to meet the wagering requirements, how much could I withdraw?

In any case, I would be careful with casinos like this, as it's not common for players to receive such bonuses, so we'll try to find out if it could be a scam.

This same casino keeps rejecting all my withdrawals. I didn't claim any bonuses or anything because of the rollover requirement, but they don't give any explanations, they just reject them. My account is verified and meets all the requirements, so they're scamming people, and the worst part is that nobody is stopping them.

Este mismo Casino me rechaza todos los retiros no agarre ningún bono ni nada por lo mismo del rollover mas sin embargo no dan explicaciones solo lo rechazan y la cuenta la tengo verificada y cumple con todos los requisitos ose que están estafando ala gente y lo peor es que nadie les ponga un alto

Sometimes emails from online casinos could end up in the spam folder, so please check it out as well for any messages.

Have you ever been able to withdraw your winnings from there before?

No, actually I already tried BB. They just keep saying the bank returned the money, which is a lie, because I've entered all my accounts: Banamex, Mercado Pago, Spin, etc. And what's infuriating is that BB keeps advertising, the shameless bastards.

No de echo ya lo intente BB solo dicen que el banco regreso el dinero lo cual es mentira pues he puesto todas las cuentas que tengo Banamex mercado pago spin etc. Y lo que da coraje es que sigan haciendo BB propaganda los muy sin vergüenza

Have you also checked with your bank and asked for the statement from them that no payment was attempted?

You could provide it to the casino then, so you have real proof of that.

Hi. I take it back, I've actually been able to withdraw my money. Thanks for your support. I'm sure contacting you helped, since I trusted your site and because you mentioned it, I thought it was real. There were a few obstacles, but it worked out. Honestly, it's a great site about casinos, excellent! 😜😜😜🥳🥳🥳

Hola. Me retracto la verdad retiro lo dicho ya pude retirar gracias por el apoyo estoy segura que algo influyó haberte contactado ya que yo había confiadi en tu espacio y ya que lo habias mencionado creí que si era real un poco de trabas pero se logró la verdad muy buen espacio sobre casinos excelente 😜😜😜🥳🥳🥳

Betria does pay

Betria si paga

Thank you, Perla. In my opinion this is precisely the kind of update we all want to see.

🙂

And how did you do it? Because I've been trying to withdraw for 4 days now and they still won't let me.

Y como le isiste? Por que yo tengo ya 4 días intentando retirar y nada que me dejan

Could you tell us what the casino told you about your withdrawal, please?

I'm also having trouble withdrawing from Betroia Mexico; all my withdrawals are being rejected and support isn't giving me an answer or a solution (I didn't take any rollover or bonus).

Yo también tengo problemas para retirar en Betroia México, todos mis retiros son rechazados y soporte no me da una respuesta y solución (no tomé ningún rollover ni bono)

They just keep telling me my withdrawal verification is being processed. I even received an email confirming my withdrawal, and then it was rejected. Support told me to check my information and change my bank account, which I did three times, and nothing happened. Then they told me to try withdrawing smaller amounts, like $100 or $200. I tried $100 withdrawals, and it was checked all day yesterday, but it was rejected last night. Now support isn't even answering me. It's a total of $900 they won't let me withdraw, and it's not like it's a lot of money.

Pues solo me dicen que se está procesando la verificación de mi retiro, incluso llega un correo de que se confirmo mi retiro y después me lo rechazan, en soporte me dijeron que checara mis datos y cambiará la cuenta bancaria y lo ise 3 veces y nada, después. Me dijeron que intentará retirar montos menores, que tratara con Retiros de $100 o $200 lo ise con retiros de $100 estuvo pendiente todo el día de ayer y en la noche lo rechazaron y en soporte ya nisiquiera me contestan total son $900 qué no me dejan retirar, tampoco es como si fuera mucho dinero.

Is your account already verified there, please, and is this your first withdrawal attempt?

May I just ask if you communicate only with the live chat or also with support by email, please?

They only respond via live chat, and even then, only sometimes. Most of the time they just say they'll contact me via email within 24 hours and then they never reply, even if I send them messages all day. Sometimes they do reply, but only once, and they say the same thing every time. And they never answer emails; I've sent many and nothing...

Solo responden por el chat en vivo, y solo aveces por que la mayoría de las veces solo responden que se pondrán en contacto conmigo a mi correo en 24 horas y ya no responden aunque les mande mensajes todo el día, y aveces si responden pero solo una vez y responden lo mismo cada vez, y por correo contestan nunca, yo he mandado muchos y nada...

I didn't take any bonus either. I made a deposit, and when I tried to withdraw, they canceled the bonuses they gave me for the deposit. In the end, I haven't been able to withdraw at all. It's been 5 days since I've been able to make a withdrawal, and they haven't told me how to do it.

Yo tampoco tome ningún bono, yo deposite y al intentar retirar me cancelaron los bonos que me dieron por el deposito, y al final no he podido retirar, ya tengo 5 días sin poder hacer retiros y tampoco me dicen como hacerlo

I think that if they have given you various things to do and have not done anything on their part so far, and are only cancelling your withdrawals, a complaint is definitely a good step.

I see that communication is probably not at the level you would like it to be, so we'll see what we find out. 

I would definitely be happy if you managed to get the money sooner, but I can't predict how it will turn out.