Благодаря ви много за отговора и истината е, че мога да имам спокойствие само сега. Отговорите на вашите въпроси са следните:
1.да, имам нормален достъп до акаунта си, 2. откакто се върна, както казах, имам 2,80, което са парите, с които бях започнал, преди да спечеля 15 800 и които бяха пари от бонус завъртанията, които бях спечелил, 3. този бонус беше изкупен в първите 30-40 минути, когато достигнах 1900 евро и отвори съобщение, че бонусът е изкупен успешно и ме остави без да знам причината с 1000 евро (имам го и на екран за печат, показващ баланс на бонуса, ротиран във файловете на акаунта ми) 4. акаунтът ми е потвърден от първия път, когато профилирах там и направих някои тегления на много по-малки суми без никакви проблеми в миналото, 5. Опитах се да се свържа чрез чат на първо, но чатът е затворен и изглежда, че така или иначе не работи. Изпратих имейл до поддръжката от вчера сутринта и не получих отговор до днес.
За други подробности съм на ваше разположение.
Моля, помогнете ми колкото можете.
Thank you very much for your reply and the truth is that I can only have composure now. The answers to your questions are as follows:
1.yes I have normal access to my account, 2. since it rolled back like I said I have 2.80 which is the money I had started with before I won the 15,800 and which was money from the bonus spins I had won,3. this bonus was redeemed in the first 30-40 minutes when I had reached 1900 euros and it opened a message that the bonus has been redeemed successfully and left me without knowing the reason with 1000 euros (I also have it on a print screen showing the balance of the bonus rotated in my account files) 4. my account has been verified since the first time I profiled there and I have made some withdrawals of much smaller amounts without any problems in the past, 5. I tried to contact via chat at first but the chat is closed and it seems like it's not working anyway I've emailed support since yesterday morning and haven't gotten a response until today.
I am at your disposal for any other details.
Please help me as much as you can.
Σας ευχαριστώ πολύ για την απάντησή σας και η αλήθεια είναι ότι μόνο ψυχραιμία δεν μπορώ να έχω τώρα. Οι απαντήσεις στις ερωτήσεις σας είναι οι εξής:
1.ναι έχω κανονικά πρόσβαση στον λογαριασμό μου, 2. από τη στιγμή που έκανε roll back όπως προείπα έχω 2,80 που είναι τα χρήματα που είχα ξεκινήσει πριν κερδίσω τα 15.800 και που ήταν χρήματα από το μπόνους περιστροφών που είχα κερδίσει,3. το μπόνους αυτό είχε τζιραριστεί στα πρώτα 30-40 λεπτά που είχα φτάσει 1900 ευρώ και μου άνοιξε μήνυμα ότι το μπόνους έχει τζιραριστεί επιτυχώς και με άφησε χωρίς να ΄ξέρω το λόγο με 1000 ευρώ ( το έχω και σε printscreen που δείχνει το balance του μπόνους τζιραρισμένο στα αρχεία του λογαριασμού μου) 4. ο λογαριασμός μου είναι επικυρωμένος από την πρώτη στιγμή που έφτιαξα προφίλ εκεί και έχω κάνει κάποιες αναλήψεις πολύ μικρότερων ποσών χωρίς κανένα πρόβλημα στο παρελθόν, 5.προσπάθησα να επικοινωνήσω μέσω τσατ στην αρχή αλλά το τσατ είναι κλειστό και φαίνεται σαν να μην λειτουργεί παρόλα αυτά έστειλα εμαιλ στο τμήμα υποστήριξης από χθες το πρωί και δεν έχω λάβει απάντηση μέχρι και σήμερα.
Είμαι στη διάθεσή σας για οποιαδήποτε άλλη λεπτομέρεια.
Παρακαλώ πολύ βοηθήστε με όπως μπορείτε .
Редактиран от автора преди 9 месеца
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