Casino 1win не иска да ми даде самоизключване

I lost more than 6,000,000 pesos... I have addiction problems, support does not give me the ok to my request out of desperation, they only tell me to think about it... but I don't want to think about anything, I want to be reimbursed for everything I lost, I have been asking for self-exclusion for months and they never help me, my 1win casino user ID is: 81409897

Perdi mas de 6.000.000 de pesos.. tengo problemas de adiccion, el soporte no me da el ok ante mi pedido de desesperacion, solo me dice que lo piense .. pero no quiero pensar nada, quiero que me reembolsen todo lo perdido, hace meses que pido autoexclusion y nunca me ayudan, mi id de usuario del casino 1win es: 81409897

Every time I request self-exclusion, the only thing that support answers me is:

We are sorry to hear that you wish to permanently close your account. In order to improve our services and understand the reasons behind this decision, we would like to ask: What was the reason that led you to make this decision?

And from then on they don't respond anymore, I answer and they don't read the messages anymore, I have problems, I am facing a desperate problem, and I don't know how to handle it, I lost all my money

cada vez que solicito autoexclusion lo unico que me responde el soporte, es :

Lamentamos saber que desea cerrar permanentemente su cuenta. Con el fin de mejorar nuestros servicios y entender las razones detrás de esta decisión, nos gustaría preguntar: ¿Cuál fue el motivo que le llevó a tomar esta decisión?

y de ahi no responden mas, yo contesto y no leen mas los mensajes, tengo problemas, estoy ante un problema de desesperacion, y nose como llevarlo, perdi todo mi dinero

NEW RESPONSE FROM 1WIN CASINO:

Regarding the closure of your account, I ask you to reconsider. You can still take advantage of various promotions such as our bonus codes, daily lottery and other bonuses at Freemoney.

Plus, you'd be missing out on the chance to take part in this month's amazing Lucky Drive promotion! We're raffling off two luxury convertibles, a BMW 840i and a Mercedes-Benz GT, as well as 51 Apple devices: 25 iPhone 15 Pro Max, 25 MacBook Pros, and the grand prize Apple Vision Pro for the most active player. Have you ever imagined winning one of these amazing prizes?

IS IT A JOKE??????????????? that's how they make fun of the problem player

NUEVA RESPUESTA DEL CASINO 1WIN:

Respecto al cierre de su cuenta, le pido que lo reconsidere. Aún puedes aprovechar varias promociones como nuestros códigos de bono, la lotería diaria y otros bonos en Freemoney.

Además, ¡te estarías perdiendo la oportunidad de participar en la increíble promoción Lucky Drive de este mes! Sorteamos entre los jugadores dos descapotables de lujo, BMW 840i y Mercedes-Benz GT, así como 51 dispositivos Apple: 25 iPhone 15 Pro Max, 25 MacBook Pro y el gran premio Apple Vision Pro para el jugador más activo. ¿Alguna vez te has imaginado ganar uno de estos increíbles premios?

ES UNA BROMA?????????????? asi es como se burlan del jugador con problemas

1win casino:

I would like to highlight what section 27 of our Terms and Conditions says:

Within 14 days of receipt, the complaint will be examined and the customer will be notified of the outcome of his/her case. If further inspection is necessary, we are entitled to extend the order consideration period for another 30 days from receipt.

Me: From 14 to 30 days to give me self-exclusion? Don't you see that I have addiction problems, I can't stand that long.

1win casino:

We understand your concern, but the 14-30 day self-exclusion period is a policy set by the platform and is clearly outlined in our terms and conditions. This measure is intended to ensure that all customers have adequate time to reflect on their decisions.

casino 1win:

Me gustaría destacar lo que dice la sección 27 de nuestros Términos y condiciones:

Dentro de un período de 14 días a partir de la recepción, se examinará la reclamación y se notificará al cliente el resultado respecto a su caso. En caso de ser necesaria una inspección adicional, tendremos derecho a prorrogar el período de consideración del pedido otros 30 días a partir de la recepción. 

yo: de 14 a 30 dias para darme la autoexclusion? no ves que tengo problemas con la adiccion,  no puedo aguantar ese tiempo.

casino 1win:

Entendemos su preocupación, pero el período de autoexclusión de 14 a 30 días es una política establecida por la plataforma y está claramente descrita en nuestros términos y condiciones. Esta medida tiene como objetivo garantizar que todos los clientes tengan el tiempo adecuado para reflexionar sobre sus decisiones.

Basically, between 14 and 30 days... since I have an addiction, I'm going to keep gambling, losing money, and the casino doesn't care.

basicamente yo entre los 14 a 30 dias.. como tengo una adiccion, voy a seguir apostando, perdiendo dinero y al casino le da igual..

I already received an email that my account was blocked, but in that period I lost 2,500,000 million pesos... they should reimburse me for those deposits, the casino already knew that I have a gambling addiction and did not close my account when I asked more than a month ago approximately

ya me llego al correo que me bloquearon la cuenta, pero en ese lapso yo perdi 2.500.000 millones de pesos ars... deberian reintegrarme esos depositos, el casino ya sabia que tengo ludopatia y no me cerro la cuenta cuando pedi hace mas de un mes aprox

I am really sorry you have to go through this whole situation and am glad that at the end you managed to block your account at this casino.

I would strongly suggest filing a complaint here so our team can have a deeper look into things and hopefully help you out.

Here is the link to do so in case you are interested.

Also, please know that, as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.