1win и тяхното забавяне с моето теглене

Good evening, I would like help on how to resolve the dilemma I have with a 1win since I made a withdrawal on December 24, 2024 and to date I have received nothing but requests and more requests that my payment has not yet been made.

I removed it through airtm, I asked and sent emails to airtm and they wrote me that they were not the problem

And again still without any kind of solution to my withdrawal that I made

Buenas noches quisiera la ayuda a como resolver el dilema que tengo con un 1win ya que efectúe un retiro el día 24 de diciembre de 2024 y y hasta la fecha no eh recibido más que solicitudes y más solicitudes que mi pago aún no se efectúa

Retire por airtm , pregunté y envié correos a airtm y ellos me escribieron que ellos no eran el problema

Y nuevamente aún así sin ningún tipo de solución de mi retiro que hice

Good night.

I have the same problem.

10 withdrawals from December 24 and 25 without credit.

They tell me to wait, it's a platform update problem.

Buenas noches.

Tengo el mismo inconveniente.

10 retiros del 24 y 25 de Diciembre sin acreditarse.

Me responden que espere que es un problema de actualización de plataforma.

Is your account fully verified now, though? Have they explained the delay somehow to you?

We give casinos 14 full days to proceed with the payment, and then our complaint team intervenes if it is not proceeded, so let us know if you wish to file a complaint, please. We'll be waiting here ready to help.

May I ask what kind of update problem there is, though?

Please know that we are here to help if needed.

Good evening, still nothing, I will send proof, I just don't know how to do it. My withdrawal is in 2 weeks and still nothing.

Buenas noches aún nada enviaré pruebas solamente no se cómo hacerlo por acá llevo mi retiro en 2 semanas y aún nada

hi

oi

There is no need to send any proof here.

Please follow this link where you can submit a complaint, and our team will inform you about the next steps.

If you have any questions, we're here for you.