Бих искал малко помощ, някой знае ли за сайт за оплаквания в казино?

Hi guys, I would like your help, does anyone know of a serious website that takes player complaints seriously, because if anyone can suggest one, I would be grateful, thank you

Oi pessoal gostaria da ajuda de vocês, alguém sabe de algum site sério que trata as reclamações dos jogadores a sério, pois se alguém poder indicar algum, fico grato obrigado

Hi, I assume that your request is related to your complaint that you have filed. Could I know what's going on ? I have spoken to Peter who is dealing with it and it is still under investigation, so if you had to go somewhere else and explain everything all over again, you probably wouldn't help yourself much. 

However, if it is necessary, then of course no problem, I would just like to know what is going on.

I think they are not analyzing the facts according to the evidence I sent

Example I asked for a response after a date, and the 1xbet casino provided evidence prior to the date of the email that was received from the Curaçao egaming license which was my review, which was promised to send me the response, and it was not sent as promised

Also the screenshot that, the 1XBET website shows there is nothing that supports just an ID number see that not even the account is logged in, and it also makes no sense for me to enter a chat in English, since I am Brazilian Brazil! !! I have difficulty in English!

So in my understanding it would be easy to block anyone's account just by presenting an ID or even another person typing it wrong, also just take a look right here on Guru, and you'll see that it's not that simple to close an account, because you have to send documents and you have the correct sector to do so.

Sincerely: Ivan Vidal

Penso que, não estão analisando os fatos de acordo com as evidências que eu enviei

Exemplo eu pedi uma resposta após uma data, e o cassino 1xbet forneceu evidências anterior a data do e-mail que foi recebido da licença de Curaçao egaming Que era minha reanálise, que tinha como promessa de me enviar o resposta, e não foi enviada como prometido

Também a captura de tela que, o site 1XBET mostra não tem nada que suporta apenas um número de ID veja que nem mesmo a conta está logada, e também não faz sentido eu entrar em um chat em inglês, sendo que eu sou brasileiro Brasil!!! Tenho dificuldade em inglês!

Então ao meu entendimento seria fácil bloquear a conta de qualquer pessoa apenas apresentando um ID ou até mesmo outra pessoa assim digitando errado, também basta da uma olhada aqui mesmo no Guru, que vai vê que não é tão simples assim fazer um encerramento de contas, pois tem que enviar documentos e tem o setor correto para assim fazer.

Atenciosamente: Ivan Vidal

I think that in this situation you should not rush and try to wait for the final resolution of the complaint. I have heard that the English language is sometimes a problem and that perhaps even in translation something is misinterpreted. 

However, as I said, if you were to file a complaint again on another site, everything would have to be resolved all over again, which would only prolong the whole case for you. 

My opinion is that the casino is still trying and answering Peter's questions and sending what he asks for, so it is cooperating, so I wouldn't take it negatively. 

What do you think, are you going to make it to the end of the whole solution ? 

I'll wait to try to resolve it here on Guru, I hope it gets resolved

Thanks for your attention, Jaro, a big hug, friend!

Vou aguardar pra tentar resolver aqui no Guru, espero que seja resolvido

Obrigado pela atenção Jaro um forte abraço amigo!

I think that's the best you can do. We'll see how it all turns out in the end. And give Peter some time because he has a lot of complaints and he can't answer every email that comes to him immediately and he has to deal with other players. Your case is taken just as severely as any other that players submit, so don't worry about it not being taken seriously. I reckon the fact that it's been going on for so long speaks for itself and that our team is doing the best they can. 

Have a nice weekend. 🙂

Hello Jaro

Can you tell me if there is any instability in Guru casino complaints?

Because the timer has already been reset three times, and returns to 24 hours

Olá Jaro

Sabe me informar se está acontecendo alguma instabilidade nas reclamações do cassino Guru?

Pois o cronômetro já foi zerado por três 3 vezes, e volta para 24 horas

Hi, to be honest I don't know what's going on, so I've written to Peter and hopefully he'll get back to you as soon as possible. When I have an update I'll let you know for sure.

Thanks for being patient, I appreciate it.

I don't think it should be a problem, but I would definitely recommend that if the casinos you mention have a payout problem and a lot of other issues, I would save yourself the trouble and not play there. Probably the easiest way to avoid having to deal with them. 

Honestly, I didn't see a fair judgment from Guru casino! I have all the evidence that the website 1XBET robbed me, slandered me, and even so it's difficult for you to measure strength with a website like this 1xbet, so I'm going to put them on my channel with more than 200 thousand followers as fraudulent, because time has passed. of them pay me

Sinceramente não vi um julgamento justo na parte do cassino Guru! Eu tenho todas evidências que o site 1XBET me roubou, me caluniou, e mesmo assim é difícil você medir forças com site desse tipo 1xbet, então eu vou colocar eles no meu canal com mais de 200 mil seguidores como fraudulento, pois já deu o tempo deles me pagar

Hi Ivan,

You have to remember one thing: The "casino lobby" is very, very strong and not only buys positive reviews (anyone with common sense will notice this immediately when they read some of them), but also apparently does not shy away from various portals ( I think that most people are familiar with these... and yes, TRUSTPILOT in particular is one of them) paying not to allow negative reviews or to post them online!

Since I experienced this myself (several times), I absolutely no longer trust the reviews, but also the portals themselves!!!

All of this is very worrying, but the world is becoming more corrupt every day...

Hi Ivan,

Du musst eines bedenken: Die "Casino-Lobby" ist sehr sehr stark und erkauft sich nicht nur positive Rezensionen (jder der Hausverstand besitzt, bemerkt dies sofort, wenn er einige davon liest), sondern schreckt offenbar auch nicht davon zurück, diverse Portale (ich denke, dass diese den meisten bekannt sind... und ja, auch bzw. vor allem TRUSTPILOT gehört dazu) dafür zu bezahlen, negative Rezensionen nicht zuzulassen bzw. online zu stellen!

Seit dem ich das selbst (mehrmals) miterlebt habe, vertraue ich den Rezensionen, aber auch den Portalen selbst, absolut nicht mehr!!!

Das alles ist sehr bedenklich, aber die Welt wird eben von Tag zu Tag korrupter.....

The 1xbet casino and its regulator are the same! But I'm going to take this further to the courts, because the 1xbet casino is the dirtiest I've ever seen, they invent it, they manipulate it, they buy everyone, I can prove what I'm saying, the 1xbet website license is fake, and the website is dirty because the site was expelled from the UK for practices against children and animal abuse, you can see what I'm saying here 👇

https://maquinadoesporte.com.br/noticia/parceiro-dos-grandes-1xbet-suspende-operacoes-no-reino-unido/?amp=1

O cassino 1xbet e seu regulador é o mesmo! Mais eu vou levar isso adiante até os tribunais, pois o cassino 1xbet é o mais sujo que eu já vi, eles inventa eles faz manipulação compra todos, eu posso provar o que estou dizendo a licença do site 1xbet é falsa, e o site é sujo do pelo fato do site ter sido expulso do Reino Unido por práticas contra crianças e maus-tratos aos animais você pode vê o que estou dizendo aqui 👇

https://maquinadoesporte.com.br/noticia/parceiro-dos-grandes-1xbet-suspende-operacoes-no-reino-unido/?amp=1

You can see that the casino was expelled from the UK for promoting child gambling and animal abuse 👇

https://maquinadoesporte.com.br/noticia/parceiro-dos-grandes-1xbet-suspende-operacoes-no-reino-unido/?amp=1

Você pode vê que o cassino foi expulso do Reino Unido por promover jogos a crianças e maus-tratos aos animais 👇

https://maquinadoesporte.com.br/noticia/parceiro-dos-grandes-1xbet-suspende-operacoes-no-reino-unido/?amp=1

I'm sorry how it ended up, but since the regulator also decided that the casino was right, there's not much more we can do in this case. I think Peter tried to settle everything fairly and got some evidence from both sides. In the end, even after a conversation with other colleagues, this is how it was concluded. I know it's not what you want to see, but there was nothing more that could be done. 

If you have dealt with some other authorities, I would be glad if you would share your result, because it has been dragging on for quite a long time and I would be interested to know how it ends. 

Once again, I'm sorry how it turned out.  😥

Hello Jaro, could you ask your friend Peter, as well as saying that I am problematic, without having any medical knowledge or professional capacity to say such a statement, and also remove the question that says that the 1xbet casino is right, as this is a lack of respect for the player, If the Guru doesn't have the ability to resolve game issues, then he shouldn't do it that way, on the other hand it doesn't surprise me either, Peter makes that statement, because how much I had to explain the situation in question, and even then he didn't understand, maybe it wasn't me who wrote too much or sent too many messages, and yes, he didn't understand! Because not everything in life is about money, there is no point in having billions of dollars and not having character. In my point of view, 1 truth is worth more than an infinite number of lies. Thanks!

Olá Jaro, poderia pedir ao seu amigo Peter, pois além de dizer que sou problemático, sem ter qualquer conhecimento médico ou capacidade de um profissional para dizer tal afirmação, e ainda retirar a questão que diz que o cassino 1xbet está certo, pois isso é uma falta de respeito com o jogador, Se o Guru não tem capacidade de resolver as questões de jogos, então não devia assim fazer, por outro lado também não me espanta, o Peter fazer essa afirmação, pois o tanto que eu tive que explicar a situação em questão, e mesmo assim ele não entendeu, talvez não é eu quem escreveu demais ou mande mensagem de mais , e sim, ele não entendeu! Pois nem tudo na vida se resume em dinheiro, não adianta ter bilhões de dólares, e não ter caráter. No meu ponto de vista, vale mais 1 verdade, do que um infinito de mentiras. Obrigado!

I don't think the reason will change since Peter has closed it. I understand your frustration, because the circumstances and all the time you have devoted to this have not been small. Also, the effort to prove the truth was not small. But our team always has to look at things from both sides. I know that when a decision is made against a player, they usually disagree. But we have a dedicated team that only deals with players' cases and they try to do the best they can. I talked to Peter several times and he tried to help you as best as he could, even though sometimes he didn't seem to understand, and he also dealt with it together with his colleagues, and that's the end of it. 

However, when the regulator also gave its opinion on this, it was not possible to do more. Once again, I understand your frustration, but I have nothing more to say. 😥

Guru should join the bad casinos, as he is on par with them, every review I make about a casino is rejected, that's strange, it seems like Guru is not trustworthy! You also can't go by the rating of the Guru casino because here they only help slot games, and the majority of players in the world are sports, so it's not a good option to go by the rating you see here on Guru, and there are also casinos that, even if the Guru is wrong, so be careful guys

Guru deveria se juntar aos cassinos ruins, pois se iguala a eles, toda avaliação que vou fazer sobre algum cassino é rejeitada, estranho isso, tá parecendo que o Guru não é confiável! Também não pode se ir pela nota do cassino Guru pois aqui eles somente ajuda jogos de caça níquel, e a maioria dos jogadores mundias são esportivos, então não é uma boa opção ir pela nota que vocês vejam aqui no Guru, e também tem os cassinos que, mesmo estando errado o Guru defende, então cuidado pessoal

I will summarize the situation now, and I hope you will understand there is truly nothing more to say:

"The player from Brazil reported that 1xbet Casino had closed their account, allegedly due to a self-declared gambling addiction. The player disputed this claim, stating they never made such a declaration and was requesting the payout of their winnings amounting to 4152 Brazilian real. The casino claimed the player had requested the account blockage citing gambling addiction, and the request came directly from the player's authorized account. The casino also mentioned that the player's balance at the time of account blockage did not amount to 4152 reals. The player was asked to provide a medical document confirming or refuting the gambling addiction to unblock the account. The Complaints Team advised the player to forward the case to the regulatory body."

The result:

"as per the statement of the regulator received by the casino and you on 19/10/23, the regulator ruled in the casino's favour. No more communication has been received about your case from 20/10/23 onwards by the casino so I advise you to submit your complaint to the regulator again as it seems to be disregarded. Your bet has not been processed and your funds returned to your account. The self-exclusion request cannot be determined if it originated from you or not due to conflicting evidence. The casino has given you a valid option to provide them with a document from a medical professional that you are not gambling addicted so if you wish to reopen your account you can use this way to do so. I'm afraid there is nothing more that can be done from my side here. If you feel like I have disrespected you in any way I apologize but I have only acted with respect and wanted to recommend you where to seek help. I am sorry I could not be of more help on this occasion. Your complaint will now be rejected."

Since both of your submitted user reviews are tightly bound to your rejected complaint, and associated issue, which has been rejected in favor of the casino, it would not make much sense to approve such accusations.

"1xbet casino is the dirtiest there is The casino owes me 4152 reais and doesn't pay"

"If you win a significant amount, 1xbet casino will do everything not to pay you! I speak from experience, the casino owes me 4152 reais and so far they haven't paid,"

This is the only reason. Please do not draw jumpy conclusions. 🙏

Apparently you didn't understand, the statement that 1xbet casino says I made came from a fake screenshot, and also not authorized by me, see I'm not even logged in 👇

Now also see what the other renowned website said about the 1xbet license

👇

Now also see the statement from the 1xbet website, it seems like a joke

1xbet: 👇

Hello Ivan!

As you have been informed on several occasions, at this time, this is the situation:

1. You placed a bet of R$78.00. The bet was charged to your account, but the amount was not credited to the game provider (which is not controlled by 1xBet). Therefore the bet was not registered in the system. Since the bet has not been registered, there are no amounts to receive. The Company cannot pay gains for something that does not exist. The essence of this bet did not occur.

Proof of all aforementioned information was provided at the time of your request to the licensee and was accepted as true and correct by the licensee.

2. We understand your frustration and you are not to blame in this situation, just as the Company is not to blame here. However, we were ready to offer you a bonus for the value of the aforementioned bet, which was not registered, as a demonstration of loyalty to our customers. Unfortunately, you yourself contacted our support team and asked to block your account due to gambling addiction - https://prnt.sc/QrEP-pVBXzXx

3. Therefore, in accordance with the Company's Terms and Conditions, we will be able to provide you with the bonus only after we receive confirmation that you can gamble in a controlled manner and are not addicted to gambling.

4. We have also already informed you of the licensee's decision, which in this case is decided in favor of the Company, because 1xBet acted in accordance with the public information on our website to which the Company referred and provided supporting statements.

5. Due to your request to the licensee, we cannot resolve this situation in any other way. Either you confirm that you do not have a gambling addiction, your account remains for you to use and you receive the bonus mentioned above, or your account is blocked as per your request to the Support Team to close it due to gambling addiction.

We hope this can clarify the situation clearly.

If you have any further questions, please let us know. Thanks for your cooperation!

Yours sincerely,

The 1xBet team

Now regarding the medical report that the 1xbet website requested has already been sent, now where is the money that the website promised to pay?

The site is hidden, but that doesn't surprise me, it's normal for a dirty site!

Yes, the 1xbet website and its license are fake, it's not just me who's saying this, it's thousands of players.

É pelo visto você não entendeu, a declaração que o cassino 1xbet diz que eu fiz veio de uma captura de tela falsa, e também não autorizada por mim, veja que nem logado estou 👇

Agora também veja o que o outro site renomado disse da licença do 1xbet

👇

Agora também veja a declaração do site 1xbet parece até piada

1xbet: 👇

Olá, Ivan!

Como você foi informado em diversas ocasiões, neste momento, esta é a situação:

1. Você fez uma aposta de R$ 78,00. A aposta foi cobrada em sua conta, mas o valor não foi creditado ao fornecedor do jogo (que não é controlado pela 1xBet). Por isso a aposta não foi registrada no sistema. Uma vez que a aposta não foi registrada, não há valores a receber. A Empresa não pode pagar ganhos por algo que não existe. A essência desta aposta não ocorreu.

A prova de todas as informações acima mencionadas foi fornecida no momento da sua solicitação ao licenciado e foi aceita como verdadeira e correta pelo licenciado.

2. Entendemos sua frustração e você não tem culpa nesta situação, assim como a Empresa não tem culpa aqui. No entanto, estávamos prontos para lhe propor o bônus do valor da referida aposta, que não ficou registrada, como demonstração de fidelidade aos nossos clientes. Infelizmente, você mesmo entrou em contato com nossa equipe de suporte e pediu para bloquear sua conta devido ao vício em jogos de azar - https://prnt.sc/QrEP-pVBXzXx

3. Por isso, de acordo com os Termos e Condições da Empresa, poderemos fornecer-lhe o bônus somente após recebermos a confirmação de que você pode apostar de forma controlada e não é viciado em jogos de azar.

4. Também já o informamos da decisão do licenciado, que neste caso é decidida a favor da Empresa, porque a 1xBet agiu de acordo com a informação pública no nosso site à qual a Empresa se referiu e forneceu declarações de apoio.

5. Devido à sua solicitação ao licenciado, não podemos resolver esta situação de outra forma. Ou você confirma que não tem vício em apostas, sua conta permanece para você usar e você recebe o bônus mencionado acima, ou sua conta é bloqueada conforme seu pedido à Equipe de Suporte para fechá-la devido ao vício em jogos de azar.

Esperamos que isto possa esclarecer, de forma clara, a situação.

Se você tiver mais dúvidas, por favor nos avise. Obrigado pela sua cooperação!

Atenciosamente,

A equipe 1xBet

Agora em relação ao relatório médico que, o site 1xbet solicitou já foi enviado, agora cadê o dinheiro que o site prometeu a pagar?

O site se escondeu, mas isso não me espanta é normal de um site sujo!

Sim, o site 1xbet e sua licença é falsa, não é somente eu quem estou dizendo isso, é milhares de jogadores.

Frankly, I feel there is also a little understanding from you too. Though I believe me and Jaro tried to help you understand there is nothing shady behind your complaint, you seem to be mainly focused on the past.

I'm sorry to say that, but this is the presence, and the licensing authority has decided. It must be hard on you, I get it, still, I would not say the casino has a fake license or came up with fake screenshots.

Or at least, I'm not the proper person to decide that.

Look, I care about your opinion, but you need to understand that this is over. Try that, please. 🙏