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good evening I want to express my complaint to this company I have made a withdrawal from 5/5/2022 and today we have 12/5/2022 270 and 237 euros they told me in 5 working days will come in 6 have passed and still have not I talk daily in the live chat and every day I was told that they will come in the next day and still nothing please help me,I have done the KYC identification and it has been accepted normally and they also sent me an email

Hello there,

by Vulcan Vegas cazino do you mean the Vulkan Vegas Casino, please?

There are quite some casinos called "Vulkan ..." so I just want to be sure.

I can imagine that you feel stressed, but please be patient. I'd wait at least for Mondy, so it's 7 working days straight. If you pass the KYC, I believe it'll be ok.

This is a recent complaint closed as resolved, the player from Portugal got the winnings, however she also stated that:

"So the problem was solved. I'm just sorry that they didn't do this sooner, because I talked daily through the chat with you talking about this delay and you just asked me to wait."

It took over two weeks I beleive.

are big scammers my friend this company has passed 6 working days and still nothing! every day in my chat they say the same things and the same things will come in today, all lies will come in tomorrow! This morning I asked for a withdrawal cancellation to make a withdrawal with another method, they told me in a few hours they will be in your account again, 3 hours have passed and still nothing. I will never deposit with this company again! there is a lot of curiosity from these swindlers!

You can't really expect to have money in your account within a few hours. It's possible with some payment methods, but it's definitely not something that would be common.

Of course, if you don't like the withdrawal speed, you can play elsewhere, but it's currently important to be patient, not losing the money you won a completing your withdrawal.

According to my experience, Vulkan Vegas pays the winnings, even though we had quite a lot of complaints from players here on the forum about the slow withdrawal process. I'm quite convinced that you'll eventually get you money.

Good evening, my friend, in my second reply I say that I canceled a withdrawal because I could not wait any longer, we have reached the 7 working days and I asked for a cancellation to re-enter the account to change the withdrawal method and they told me that in a few days back to the account. But even this has not happened, they say the same. the same lies every time in the chat I got tired of scammers

please help me I do not get along with those in the chat they go to steal my money every day they tell me the same and your own please help are cheaters at Vulcan Vegas Cazino

Try to be patient.

I'd ask the casino for the recommended payment method and place the withdrawal accordingly.

Every time you cancel your withdrawal you only prolong the payout. Keep that in mind, please.

If you think you need some help, you can submit a complaint, but it will take some time as well.

Hello there,

have you managed to solve the problem, please?