Предупреждение за казино SpaceWin

Danger,

I would like to warn all users of the casino forum Casino Guru about the casino SpaceWin (spacewincasino.com). According to an objective assessment, this casino is dubious and when you access some slots, you will not be redirected to the official pages of the game providers. The communication with the support is dubious and you are stalled. Verification procedures and requests will not be processed.

I recommend all users to stay away from this casino and instead rely on reputable gambling providers.

Best regards, Timo

Achtung,

ich möchte alle Nutzer des Casino Forums Casino Guru vor dem Casino SpaceWin (spacewincasino.com) warnen. Nach objektiver Einschätzung ist dieses Casino unseriös und beim Aufrufen von einigen Slots werden Sie nicht auf die offiziellen Seiten der Spielanbieter weitergeleitet. Die Kommunikation mit dem Support ist unseriös und man wird hingehalten. Verifizierungsverfahren und Anfragen werden nicht bearbeitet.

Ich empfehle allen Nutzern, sich von diesem Casino fernzuhalten und stattdessen auf seriöse Glücksspielanbieter zu setzen.

Viele Grüße, Timo

Hello Timo,

I double-checked, and this casino is under review now, so we will pay attention to the games as well.

Thank you for your insights, do you need any help with withdrawal I'm wondering. Let me know, please.

If you'd like to know more about how this is done, read this article, please.

I agree they are everything but fair.

Once the review is posted I will send my complaint forward.

You do not have to wait until it's fully reviewed. If you need help, submit the complaint right now and chose something like "I do not know the casino", then paste the link in the body of the complaint, please.

I hope we will be able to help you soon. 🤞

Thanks for the heads up Radka!

Always happy to help you 🙂

Hello Radka,

While I have filed a complaint for this casino with mentioning the correct website, I found out that there are 2 more complaints about the same casino but listed in the wrong casino.

https://casinoguru-en.com/space-wins-casino-player-s-winnings-haven-t-been-received

https://casinoguru-en.com/space-wins-casino-withdrawal-of-player-s-winnings

Could you or the colleague in charge of this have a look and update the casino to spacewincasino.com and not space wins?

So the results will be linked to the right casino once it is posted and potential black points too to warn other players if this casino ends up being rogue which I more and more start to think looking to the second complaint I linked where the player got the exact same reply as I got...🙁

Hello Youssf,

an awesome caption, thank you.

I tried to check that myself first, but both links now only lead to the complaint section - not to the specific complaint, and I guess that this is because the casino has been already changed. 🤔

As far as I can see both complaints do still open the complaint.

If you visit the complaint section and search on space wins casino you will find the two complaints (amounts of €175 and €13K), maybe you will be able to retrieve it this way.

The first complaint is from @Mike1985 and second from the TS here. Both have posted complaints about spacewincasino.com but choose the wrong casino Space Wins Casino which is a different casino.

Ok, I'll check that immediately,

If I click the links I get this:

Am I assuming correctly, that if you use the link, you are redirected to the concrete complaint?

https://casinoguru-en.com/space-wins-casino-player-s-winnings-haven-t-been-received

I'm smelling a technical bug. 🤯

Yes indeed!

Thats why I named the two users in my last post maybe if you search on them you will find the correct complaints which are linked to the wrong casino😅

Hello Ms. Radka,

It was discovered that my complaint about SpaceWin Casino was assigned to the wrong casino. When creating my complaint, the SpaceWin Casino was expressly stated in the free choice of casinos.

I would be pleased if you would check and correct my information so that my complaint can be dealt with as quickly as possible. I have confidence in your ability to resolve this issue.

Kind regards,

Tim

https://casinoguru-de.com/space-wins-casino-the-winning-payment-to-the-player

Hallo Frau Radka,

Es wurde festgestellt, dass meine Beschwerde über das SpaceWin Casino dem falschen Casino zugeordnet wurde. Bei der Erstellung meiner Beschwerde wurde bei der freien Auswahl von Casinos ausdrücklich das SpaceWin Casino angegeben.

Ich würde mich freuen, wenn sie meine Angaben prüfen und korrigieren würden, damit meine Beschwerde schnellstmöglich bearbeitet werden kann. Ich habe Vertrauen in Ihre Fähigkeit, dieses Problem zu lösen.

Mit freundlichen Grüßen,

Timo

https://casinoguru-de.com/space-wins-casino-die-gewinnauszahlung-an-den-spieler

I understand the problem with incorrect casinos, will try to sort it out will the complaint team immediately, but what concerns me as well is that links seem to be somehow bugged.

But complaints first! Working on that.

Hello there,

I am aware of the issue, thank you very much for reaching out to me. 🙏

I working on it now, I'll let you know as soon the casino is set correctly.

Hello again,

Kristina just informed me that your complaint is now set to the proper casino: SpaceWin

I hope we'll help you out. 🤞

Hi again,

both complaints are now fixed. Thank you for your support! 🙏

Thanks Radka!

Can you also move my complaint to that casino too?

No problem!

Your complaint is all right, don't worry👍:

Just an update, the casino has been reviewed and listed. Feel free to check the review right here.

Both complaints are available in the complaint section, let's hope for the happy ending 🤞🤞🤞

Definitely a rogue casino there is no doubt about this.

After my complaint the casino came with some auto mail about security issues and is willing only to provide a partial refund. Then you agree on this and they still have not paid out anything and everytime there is some sort of excuse. Either the casino management has not looked into the case or they want to verify my deposits.

For all players considering this casino stay as far away as you can as they will only collect your money. Their License seal is also fake and their Customer Support has one job that's keeping you busy with excuses.

And @ Casino Guru Team, could you remove the owner of this casino in the review?

Reddy Keddy is a defunct company and does not exist...

https://find-and-update.company-information.service.gov.uk/company/12534698

Once again more proof we are dealing with a fake casino just like many others out there. I will never get my funds back from them that's for sure and the other complaints too.