PlayUZU Casino - обща дискусия

Has anyone had problems verifying the tc with which they deposited? I use the digital card that my bank provides me and they ask me for a photograph of the front, which does not exist and I do not know how to do it

Alguien ha tenido problemas para verificar la tc con la que depositaron? Yo use la tarjeta digital que me proporciona mi banco y me piden una fotografía del anverso, cosa que no existe y no se como hacerle

Hello,

do I understand that you used a virtual card for paying on the internet only? Be prepared that if you try to make a PrintScreen with all visible card details, it just does not work on the mobile phone.

Well, inform the casino about that.

I'm sure that if you access internet banking websites (no mobile app), you will be able to make a print screen, or at least see the virtual card - it worked for me.

Let me know if you managed that.

Yes, they accepted it, but now they asked me for a bank account statement where the deposit I made is reflected, in a few days it will be my court date and the deposit will come out, I hope there will be no problem after that that I have won enough

Si me la aceptaron, pero ahora me pidieron un estado de cuenta de banco donde se vea reflejado el deposito que les hice, hasta en unos días es mi fecha de corte y ya saldrá el deposito, espero que no haya ningún problema después de eso ya que he ganado bastante

Ok, such a document is perfectly normal so if you provide it, the verification should be over, is this correct, please?

It is supposed to, but since I have a very large prize, I am somewhat worried that they will not put obstacles, this casino is not supposed to limit the prizes, so I will be letting you know what happens

Se supone, pero como tengo un premio muy grande, estoy algo preocupado de que ne pongan trabas, se supone que este casino no te limita los premios, así que les estaré avisando que pasa

Hello,

if you win big, sometimes the casino starts with further security checks. Just try to cooperate and inform us about your progress. I want to make sure that all is ok. 🤞

How long does it take to pay? I already have a verified account and they haven't paid me once I earned 50 thousand. They asked me for exaggerated requirements and I sent them to them but I don't remember how long I only know that it took them why I said I'm not going to give them the pleasure of reversing the wool someone You know how long they don't mean an estimate

Cuánto tardan en pagar ya tengo cuaenta verificada y no me han pagado una ves gane 50 mil me pidieron requisitos exagerados y se los mandé pero no recuerdo cuánto tiempo solo sé que tardaron por qué dije no les voy a dar el gusto de revertir la lana alguien sabe cuánto tiempo ellos no quieren decir un estimado

Hello, thank you for such a complex description.

The problem with additional verification is that the process and its results are hard to estimate. To me, it seems the casino is certain it needs to be done, but a process like this requires some time. As a result, the casino should try to inform you, at least occasionally. Frankly, since we are not familiar with all the details and the casino's motivation, there is no chance to tell you the exact date.

It makes sense not to cancel withdrawals unless you know more about possible issues tough, and I hope there will be none.

How long have you been waiting for this to end, may I ask?

• Yesterday, October 6, 2024, I made a deposit of 100mxn through Oxxo to playuzu.mx and nothing has been reflected (I leave an image of the receipt) I'm trying to contact support and they're not giving me an answer. I've been trying to find a solution to this all day and honestly I'm already really desperate. Does anyone know what I can do?

• El día de ayer 6 de octubre del 2024 realice un deposito mediante oxxo de 100mxn a playuzu.mx y no se me a reflejado nada (dejo una imagen del comprobante)trato de comunicarme con soporte y no me dan respuesta,llevo todo el día tratando de encontrar solución a eso y sinceramente ya me desespere demasiado,alguien sabe que puedo hacer?

Hi, this is quite a difficult situation and it's even more unpleasant when you don't get an answer.

So did you try to write to the provider to see if everything went well? Did you contact the casino via live chat or did you also send an email? I would try again with them and if they don't answer you, then file a complaint. 

Do you think you can do it?

Has anyone had any issues with the crediting of earnings or bonuses?

For almost 2 months I have been talking to support about some prizes that are not credited and each response is the same despite having screenshots. The most annoying thing is that in each response they also change my advisor.

Alguien ah tenido problemas con la acreditación de ganacias o bonos?

Desde hace casi 2 meses tengo hablando con soporte por unos premios que no se acreditan y cada respuesta es l misma a pesar de tener capturas de pantalla lo más molesto es que en cada respuesta también me cambian de asesor.

Hi, so does that mean that when you play the game and win, it is not added to your balance or is there another problem? As for the bonuses, are you entitled to them? What does the casino tell you about the whole thing? 

Tell me a bit more and maybe together we can figure out why this might be the case.

Hi Jaro, that's right.

Bonuses are those you earn by fulfilling the conditions, as some require you to play $50.00 MXN in bingo games, while others are also those you get when you make deposits.

In the latter, make a deposit of $300.00 MXN to earn 30 free spins worth $2.00 MXN each.

Which when playing in the first spins I got a profit of approx. $138.00 mxn

But after the free spins round is over I close the game and check my balance.

And I noticed that the winnings from the spins were not credited, which was strange.

I contacted support and they told me that the game provider indicated that there were no winnings...

And sometimes it's a matter of luck... I know that.

But seriously there were gains.

Another thing is that it is illogical that you don't win a cent in 30 spins... I believe you, in 3, 5, even 10 spins. But in 30?

The annoying thing is that the support people are ignoring my problem because each response is from a different advisor, it seems that they just copy and paste the message from the previous advisor.

Hola Jaro, así es.

Los bonos son los gane cumpliendo las condiciones ya que algunos requieren que jugara $50.00 MXN en los juegos de bingo, otros también que obtienes al realizar depositos.

En este último realice un depósito de $300.00 MXN para ganar 30 giros gratis con valor de $2.00 mxn cada uno.

Los cuales al jugar en los primeros giros obtuve una ganancia aprox. de $138.00 mxn

Pero al terminar la ronda de giros gratis cierro el juego y verifico mi saldo..

Y me percató que no se abono la ganacia de los giros lo cual fue extraño.

Me comunico con soporte y ellos me dicen que el proveedor de el juego indica que no hubo ganancias...

Y que a veces es cuestión de suerte... Eso lo se.

Pero en serio si hubo ganancias.

Otra es ilógico que de 30 giros no se gane ni un centavo.. te la creo que en 3, 5, hasta 10 giros. Pero de 30?

Lo molesto es que los de soporte se están rolando mi problema porque cada respuesta es un asesor diferente, parece que solo copian y pegan el mensaje del anterior asesor.

Sure enough, I was right then. Well, do you have some gameplay history in your profile, where you could see that you really didn't win anything in any spin? That might help.

Yes, in fact I opened a complaint, I don't know if you can see it on my profile.

There I added all the details

Si, de hecho abrí una queja, no se si la puedas ver en mi perfil.

Ahí agregue todos los detalles

Unfortunately, as I can see in your profile, there is no complaint submitted here with our team.🤷‍♀️

Did you experience some difficulties, perhaps?🤔

I've already noticed, it seems that it was not sent, I sent quite a few screenshots,

Ya me percate, al parecer no se envió, envié bastantes capturas,

Just submit a new one, and let us know if everything is ok.