ИЗМАМА В КАЗИНО OWL

Hello, I would like to say about the casino OWL.GAMES, so OWL.GAMES

ignores and does not pay out money, such support I have not seen anywhere!

Yesterday I requested a withdrawal of about ~750$, After a while I see that they asked for "KYC". Okay. 

They have KYC verification through sumsub. I uploaded all the documents. 

But "Proof of residence" I uploaded 5 times, because in the documents they think that something is wrong, here the letter is wrong, here something else. I'm so tired. I'm thinking about what other document I can upload.

I had a bank statement. They didn't like it.

A utility bill. They didn't like it.

I'm sitting there thinking... and then this window pops up:

"You have exceeded the number of times to upload your documents. If you have any questions, please contact the company where you try to verify your profile."

And there are no more buttons. NOTHING!

...... Oh... What's ready?

You can only contact support if you have an account. Nothing can be done from that account at all, I created a new account and am writing to them.

I wrote to OWL.GAMES support about what to do, how to send the documents again. To what I received such answers that I'm still in shock, how can you treat players like this, they just do not care. I will attach screenshots.

In support on the site just write complete nonsense and go away for 3 hours, then come back to say: thank you for your patience, lol

In discord created a ticket, waited a few hours, the same answers ...

In telegram they decided to just BAN me! FOR ASKING WHY I DON'T GET WITHDRAWALS...AND WHERE IS YOUR SUPPORT. This is already scam means, and I write here for nothing? Or is it a lecynized casino? In the end, 30 minutes ago they wrote to me on the site: Hello players,

How may I help you?

LOL........

I saw here he has a good rating.

I want to create a thread on bitcointalk forum, there they had a person who represents their casino. Thank you.

I want people to know 

It's about owl.games.

Is there an ambassador or people who play there?

I wrote with a translator, so I apologize in advance for the incorrect spelling.

After a long correspondence with my requests to resolve the issue, they write to me:

Hello players,

How may I help you?

LOL!

I wrote in a telegram, I also wrote to the admin in a telegram.

Complete silence. And then completely banned...

Hi, I've read the situation you're in.

As far as the verification is concerned, did the casino give any reason why the documents were not in order ? They didn't give you any alternative to upload the documents when you say you've already exceeded the limit ? To tell you the truth, I have never heard of reaching the limit 5 times and not being able to submit any more documents. 

Regarding the second account, I don't think it was the best idea if you mean the second casino account. Did you try to send an email about the verification problem ? 

Also, I understand that money is important, but you mentioned that you made a withdrawal yesterday and we give casinos 14 days to resolve such a process. You have to successfully verify before you can withdraw, but I don't really understand this approach from the casino. 

So if nothing changes and the casino doesn't want to help you or ignores you, then I would definitely recommend filing a complaint with us. 

Could you let me know how it goes for you ? 

Hello, thank you for your interest in my situation.

I posted a review on trustpilot, and this is what they told me:

Reply from OWL GAMES

5 hours ago

"Dear Player,

1. according to our Terms and Conditions, we do not accept Russian Players to our sports book.

2. Our Sportsbook provider notified us you are a high risk value bettor.

3. We use Sumsub as our KYC provider, they are one of the biggest KYC providers. We do not handle KYC by ourselves. According to the logs they banned you from upload documents because of multiple uploads of fake docs.

Good luck."

You know what's interesting? I've never bet on sports in my life...

I've only played in casinos ...

All the documents I uploaded are real!!! The only time I blinked was when I uploaded the wrong picture. THAT'S IT. 

I wrote them that I could do a video interview if they doubted it was fake or something. 

Once again: I am ready to pass KYC by video interview!

I guess that means I haven't faked anything? LOL, why are they even answering? And the support is still silent, while they replied to Trustpilot just instantly.... 

Well, if the problem is not solved and they do not return the funds, I will have to inform the major Influencers that Owl.games is a thief. And start a Twitter campaign, for which I will not spare some of my funds so that people know the truth, I ask your forum to mark them as a SCAM. 

If you need proof, I am ready to contact you on any messenger and show you everything, thank you.

I think that if you say that the casino accuses you of such things and you are not aware of anything like that and you think that there was no mistake on your part, then I would advise you to file a complaint here on this link. 

Our team will try to help you and we'll see how it goes.

Do you think it's worth a try ?

Not saying your situation didn’t happen so please don’t take it like that.. but iv won on owl.games multiple times and every time I have requested a payout to my MetaMask wallet I normally have my payout in less then 15mins.

I believe that everyone has different experiences from this casino, and it is nice to see that you are more than happy there.

Did you know that you can write about it in your user review? Submit it here if you're interested.😉

How long have you been playing there?

And a little tip in the end: Whenever you'd like to reply to someone's post here on our forum, try to use the "reply" button so the user gets notified about it.🙂👌