Golisimo Casino - обща дискусия

My 5 withdrawals from Golisimo have been cancelled without reason; it keeps saying there's a system error. Please help.

Bei mir wurde bei golisimo 5x Auszahlung ohne grund storniert ständig heißt es Systemfehler bitte um hilfe

Hi, if it's a system error, I assume it might be on the casino's end. Have you contacted them via email or live chat, what should you do in this case? That would probably be the first thing I’d do and wait for their advice.

If they don’t reply, or if nothing happens and no one helps you, we’ll try to assist you.

Give it a shot and let me know if you find out anything.🙂

Hello,

Yes, I have, and I keep getting the same emails and replies saying it's a system error and my bank is at fault, which isn't even true. I had another withdrawal done, and it's been pending processing since yesterday. I hope it works now.

Hallo,

Ja hab ich und bekomm ständig die gleichen Emails und Antworten es wäre systemfehler und meine Bank sei schuld was ja nichtmals stimmt..jetzt hatte ich wieder ausbezahlt und seit gestern auf Bearbeitung hoffe es funktioniert jetzt

Okay, if you can't withdraw the money and end up getting a rejection, maybe I'll try asking the casino if changing the payment method would help.

Please let me know how things are going.

I'm keeping my fingers crossed.🤞

I have made deposits, as soon as the time came to withdraw the amount of €400, they canceled it without any explanation and I keep getting the same response in emails and live chat.

Εχω κάνει καταθέσεις, μόλις ήρθε η στιγμή για να κανω ανάληψη το ποσό 400€ μου την ακύρωσαν χωρίς καμία εξήγηση και στα email και στο live chat συνεχίζω να περνώ την ίδια απάντηση

e71a38c0-7e2b-4e0a-ae50-d8d29f811062 transaction code

e71a38c0-7e2b-4e0a-ae50-d8d29f811062 κωδικός συναλλαγής

What exactly the tell you, please?

Did you play with a bonus or without?

No bonus! It cost me €3,000 and they won't let me withdraw it, it doesn't matter, I'll contact the cybercrime prosecution and everything will be fine!

Χωρίς μπόνους! Με πήγε 3.000€ και δεν με αφήνουν να κανω ανάληψη δεν πειράζει θα απευθυνθώ στην δίωξη ηλεκτρονικού εγκλήματος και όλα καλά!

Well, perhaps our complaint team could help. We need to know what exactly happened, though.

They haven't paid out my money for two weeks. They keep saying "soon," "please be patient," "we're having system errors," and every time it's some new excuse... Stay away from this casino!

Zahlen seit 2 Wochen das geld nicht aus. dauernd heisst es , bald , bitte noch ein wenig geduld, wir haben systemfehler und jedesmal irgendwleche neue geschichten... Finger weg von diesem Kasino!

Hi, complaining is certainly the best way to get some support in that matter. I'm quite surprised, to be honest, because the casino seemed quite good to me. Hopefully, someone will resolve those technical issues soon so you can get the money.

According to the chat support, the problems have been resolved. But I still haven't received a payout. I've been waiting for over two weeks. And further withdrawals are blocked by the casino. It's all very strange.

Laut chatmitarbeiter sind die probleme behoben. Aber immernoch keine auszahlung erfolgt. Seit über 2 wochen warte ich. Und weitere abhebungen sind durch das kasino gesperrt. Alles sehr seltsam.

Oh, it is kind of strange. If the casino says everything is resolved, they could also provide the transaction tracking number. What do you think? If everything is in order like they claimed to you, it should not pose any problems for them now. Or, perhaps you can send them your banking history with even older incoming transactions so the missing funds are obvious. It's an idea, just in case you have not tried it already, of course.

In any case, you did well by submitting the complaint; it usually takes some time, but the mediators will be very interested in identifying the problematic point and possibly resolving it.