DavBet Casino - обща дискусия

Waiting for my payment for months and still haven't received it

Esperando pelo meu pagamento a meses e ainda nao recebi

Money withheld since 03/12

Dinheiro retido desde o dia 12/03

They always give the same excuses, it's very difficult nowadays to find a trustworthy casino, unfortunately.

Eles sempre dão as mesmas disculpa, ta muito dificil hoje em dia achar um cassino confiavel, infelizmente.

Hello, when you say that you have been waiting for months for a withdrawal, I would probably recommend to file a complaint right at the beginning. 

If you are interested, you can do so here on this link. ⬅️

Also, if you don't know what to expect from this process, just read this guide where you will find all the relevant information. 

However, what does the casino give you as a reason why you can't withdraw money ? Have you already had your account verified ? 

As far as this casino is concerned, it is quite new on our site and I saw that we don't have much in terms of gaming experience and therefore user reviews or complaints, so it looks like you will be the first. 

I will wait for your answer and hopefully we will be able to help you. 

We at Davbet are committed to ensuring fair and equal gaming for all players on our site. If we suspect that a player is trying to gain an unfair advantage through manipulation or deceptive schemes, or trying to fraudulently obtain winnings, we take it very seriously. In these situations, the account will be monitored to verify its activities. During the review process, it is important to note that withdrawals and certain account features may be temporarily restricted. This measure is essential to maintain the integrity of our gaming environment and protect all players.

Since we are already in communication with you on this forum, we ask that you send us your player ID on our website so that we can speed up the process especially for you and provide you with an answer here.

We appreciate your understanding and patience.

Nós da Davbet estamos empenhados em garantir um jogo justo e igualitário para todos os jogadores em nosso site. Se suspeitarmos que um jogador está tentando obter uma vantagem injusta através de manipulação ou esquemas enganosos, ou tentando obter ganhos de forma fraudulenta, levamos isso muito a sério. Nessas situações, a conta será monitorada para verificar suas atividades. Durante o processo de análise, é importante observar que saques e certas funcionalidades da conta podem ser temporariamente restritos. Esta medida é essencial para manter a integridade do nosso ambiente de jogo e proteger todos os jogadores.

Como já estamos em comunicação com você neste fórum, pedimos que nos envie seu ID de jogador em nosso site, para que possamos acelerar o processo especialmente para você e fornecer uma resposta aqui.

Agradecemos a sua compreensão e paciência.

It's nice to have another representative here, so welcome. 👋☘️😊

I have a little tip, if you reply to someone, it would be great to use the "reply" button and it will notify the player that someone has replied to his post. Hopefully he will get back to you and the situation can be resolved. 

Have a nice day.

Thank you for your hospitality.

This message belongs to all this questions,because they have the same issue

Thank you for informing me

39028238 this is my ID, I've been waiting for almost 5 months but it's ok.

39028238 este é meu id, estou esperando a quase 5 meses mas tudo bem.

Im so sorry to hear that.I'll start solving it right now.

I just need your patience and understanding.Thank you

ENG:Hello, my dear client. I have analyzed your case. Your withdrawal was prohibited due to suspicious activity on our site (you can read about it here https://www.davbet.com/?helpPageContent=188532 7.6.3). But we try to give our customers the best experience on our site, so we allowed your withdrawal. The only thing we want from our customers is loyalty and respect. Thank you for letting me know about this. We wish you the best experience on our site.

PTG: Hello, dear customer. I reviewed your case and found that your withdrawal was blocked due to suspicious activity on our website (you can read more about it here: https://www.davbet.com/?helpPageContent=188532 7.6.3). However, we are committed to providing the best experience for our customers, which is why we decided to release your withdrawal. All we ask from our customers is loyalty and respect. Thank you for informing us about this situation. We wish you the best possible experience on our website

ENG:Hello, my dear client. I have analysed your case. Your withdrawal was prohibited due to suspicious activity on our site (you can read about it here https://www.davbet.com/?helpPageContent=188532 7.6.3). But we try to give our customers the best experience on our site, so we allowed your withdrawal. The only thing we want from our customers is loyalty and respect. Thank you for letting me know about this. We wish you the best experience on our site.

PTG:Olá, prezado cliente. Analisei o seu caso e verifiquei que seu saque foi bloqueado devido a atividade suspeita em nosso site (você pode ler mais sobre isso aqui: https://www.davbet.com/?helpPageContent=188532 7.6.3). Contudo, temos o compromisso de proporcionar a melhor experiência para nossos clientes, por esse motivo decidimos liberar o seu saque. Tudo o que pedimos de nossos clientes é lealdade e respeito. Agradecemos por nos informar sobre esta situação. Desejamos a você a melhor experiência possível em nosso site

Hello, I deposited 300 reais in my DAV bet account on August 14, 2024, but my account ended up being blocked for no reason, and I didn't use any bonuses or anything like that. DAV BET simply decided to inform support that the account was being monitored, and there was no violation of any casino rules, they say this to spend months with the person's account, I need someone to help me get my own money out of the platform, it is worth mentioning once again that I did not obtain any gain on the platform with my deposit or use of bonuses with this deposit.

Olá depositei 300 reais na minha conta da DAV bet 14/08/2024, porem minha conta acabou bloqueando sem nenhum motivo, sendo que não utilizei ganho de nenhum bonus ou algo do tipo. Simplesmente a DAV BET decidiu informar no suporte que a conta estava sendo monitorada, sendo que não houve violação de nenhuma regra do cassino, eles falam isso para passar meses com a conta da pessoa, preciso que alguém me ajude a tirar o meu proprio dinheiro da plataforma, vale ressaltar mais uma vez que não obtive nenhum ganho na plataforma com meu deposito ou uso de bonus com esse deposito.

Hmm, I wanted to ask what reason the casino had for blocking your account, but I see that even you don't know. But you said that the account is monitored, you don't know anything more about it ? Maybe I should try the "reply" button here in this thread and ask the casino, maybe they will answer you. 

They said it was a common monitoring, but they don't give a deadline for this analysis. So they just hold on to the customer's money until he gives up and in my opinion they have no reason to block my account with this monitoring, since no terms have been violated.

Eles informaram que era um monitoramento comum, porém não dão prazo para essa análise. Sendo assim apenas segura o dinheiro do cliente até ele desistir e na minha opinião eles não tem nenhum motivo para bloquear minha conta com esse monitoramente, visto que nenhum termo foi violado.

Did you do any account verification and send documents ? It occurs to me that this could be happening. Alternatively it could be a gameplay check. I would definitely try to ask when this should be over and if it takes an unreasonable amount of time, you can try to file a complaint with us and we'll see what we can find out. But I would probably give it a few more days, and if nothing changes, I would take that step.

Do you think you can handle it? 

Hi Jairo, yes, my account is completely verified! I've already asked for the forecast and they simply don't have any forecast, they just want the customer to forget about the money.

And another thing, I can't even get into the games.

Olá Jairo, sim minha conta é completamente verificada! eu já perguntei a previsão e eles simplesmente não tem previsão nenhuma, apenas querendo que o cliente esqueça do dinheiro.

E outra coisa, nem nos jogos eu consigo entrar.

Thanks for the reply, if this is a normal check as you said, it would seem strange to me that everything has been going on for over a week. Have you looked in the Terms and Conditions to see if they have anything written about this and how long it might take. On the other hand, if they had it written down somewhere, support would probably have told you. 

So if nothing has been resolved and you still don't know any information, I would think about lodging a complaint. What about you ?

Yes, I want to file a complaint. It's been a long time and so far I haven't heard back

Sim, quero registrar uma reclamação. Pois já se passou muito tempo e at´é agora não obtive retorno

Well then, I saw that you managed to do it. Tomas has answered you, so it would be good if you could give him reply to his questions. 

I'll wish you a fair settlement. 🙂