BetHype Casino - обща дискусия

I requested the deletion of my account 3 days ago

My account is still active

I sent an email to BetHype support and was ignored.

I absolutely do not recommend this casino; I have never seen such ineffective and slow support.

Hace 3 dias solicite la eliminacion de mi cuenta

Mi cuenta sigue activa

Envie el correo a soporte de BetHype y fui ignorado.

No recomiendo para nada este casino, jamas vi a un soporte tan inoperante y lento

Hi, did you contact them via live chat and email, and despite that, nothing? You didn't get any response at all?

Please let me know.

Hi Jaro, I contacted you by email and live support and got nothing.

Hola Jaro, me comunique por correo y por soporte en vivo y nada.

If they haven't contacted you and the casino doesn't close your account, you can register a complaint with us. We will try to help you with your situation. 

Also, if I may know, why you want to delete your account?

Incredibly, they still haven't closed my account.

I want to delete it because I don't use it and I receive emails from the site, but if there is a person who has problems with the game and these people don't delete accounts, it's dangerous and I think illegal.

Increíblemente siguen sin cerrar mi cuenta

La quiero eliminar porque no la uso y me llegan correos de la página, pero si hay una persona que tiene problemas con el juego y estás personas no eliminan cuentas es un peligro y creo que ilegal.

As I said, you can file a complaint with us if you want to close your account and the casino is not helping you. 

Of course, what you are saying could be dangerous, and it certainly cannot be that way. However, if a player says they just want to close their account, the casino can often persuade them to stay with bonuses. It's not the same as when a player says they want to self-exclude or are addicted. These are different things and should be viewed as such.

It also occurred to me that if you receive emails from them, can't you block them in your email so that you don't receive messages from them? 

I have blocked promotional emails; I simply want my account deleted so that my data is removed from your database.

I am now filing a complaint.

Los correos de promociones los tengo bloqueados, simplemente quiero que eliminen mi cuenta para que eliminen mis datos de su base de datos.

Ahora realizo una queja.

I understand, but I would like to add that I don't work for this casino, so they have to do it.

Since you have opened a complaint, I guess we will be able to assist you. If anything changes, feel free to let me know.