AllySpin Casino - обща дискусия

I am new to AllySpin, I managed to accumulate a large amount of money in real money bets, on 23/02 I was able to withdraw the maximum daily withdrawal (500Eur) and since then I have not been able to make any type of withdrawal, I get the error: The withdrawal limit has been reached. And from that date until today I have been contacting the Live Chat to help me with my case, I have requested manual withdrawals from the financial department but I notice that there is no change because the advisors only know how to tell me: We have escalated your case to the relevant department, I am patiently waiting for the confirmation email. I hope you can help me withdraw what I have left in this casino, which is around 1000Euro. I have even sent 2 emails to support that are already 10 days and 6 days old, but they do not respond to anything.

Greetings,

Soy nuevo en AllySpin, logre acumular una gran cifra en jugadas realizadas con dinero real, el día 23/02 pude retirar su maximo de reintegro al día (500Eur) desde esa fecha no puedo realizar ningun tipo de retiro me sale el error: Se ha alcanzado el limite de retiro. Y desde esa fecha hasta el día de hoy vengo comunicandome con el Chat en vivo que me ayuden con mi caso, he pedido retiros manuales por parte del departamento financiero pero noto que no hay ningun cambio porque lo asesores solo saben decirme: Hemos elevado tu caso al departamento pertinente, espero con paciencia el correo de confirmación. Espero que me puedan ayudar a poder retirar lo que me queda en este casino lo cual son alrededor de 1000Euro. Inclusive he enviado 2 correo al soporte que ya tienen una antiguedad de hace 10 días y 6 días, pero no responden a nada.

Saludos,

In this case, you have done the right thing to submit a complaint. Our team will try to intervene for sure if there is no help from the support of the casino.

Have you ever had this kind of issue with this casino, or is it the first time you're withdrawing?

I currently have an open complaint on this page about the casino. It is the first time that this has happened to me, previously I was only able to withdraw 1900Pen once but since that date I have not been able to make any withdrawals. On Saturday I tried the option to withdraw in Dogecoin as it allowed me to withdraw 50Pen, on Sunday it was rejected, poor in another Crypto currency and it was also rejected. And this is where I question myself. The finance department has time to reject my withdrawals of just 50Pen, but since they do not respond to my emails that I sent weeks ago, as they do not respond to the manual withdrawal requests that I requested through the advisors. I currently have 4000Pen and I only want to withdraw the amount indicated. The withdrawal problem that they do not solve I have had since 24/02

Greetings

Actualmente tengo una queja abierta en esta página sobre el casino. Es la primera vez que me pasa, anteriormente solo pude retirar una vez 1900Pen pero desde esa fecha no puedo hacer ningún retiro . El día sábado probé la opción de retirar en Dogecoin ya que me permitía retirar 50Pen, el día domingo fue rechazado, pobre en otra Crypto moneda y también fue rechazado. Y aquí es donde me cuestionó. El departamento de finanzas tienen tiempo para rechazar mis retiros de apenas 50Pen, pero como no responde mis correo que envié hace semanas, como no responden las peticiones de retiro manuales que pedí a través de los asesores. Actualmente tengo 4000Pen y solo deseo retirar el monto indica. El problema de retiro que no solucionan lo tengo desde la fecha 24/02

Saludos

I believe that it could be automatically rejected whenever an account is not fully verified yet.🤷‍♀️

But I am not sure, of course.

Or there could be some technical issues.

Anyway, let's wait to see what our complaint team will be able to find out, and hopefully everything will be resolved soon.

This casino is simply a no-go. I had to file a complaint here so that they finally close my account. I have no idea how many emails I sent asking for self-exclusion, all of them were ignored, not a single response. In the live chat I was immediately rejected and the chat simply closed. Now I have the same problem in another casino and realized too late that it is owned by the same person as Allyspin. The casino is called Larabet, but unfortunately I can't find this casino here on Guru. I would like to file a complaint there too, because they are ignoring my emails on the self-exclusion form in the same way.

Dieses Casino ist einfach ein no go. Ich musste hier eine Beschwerde einreichen damit sie endlich mein Konto schließen. Ich weiß gar nicht wieviel emails ich für Selbstausschuss gesendet habe, alle wurden ignoriert,nicht eine einzige Reaktion drauf. Im Live Chat hat man mich gleich abgewiesen und den Chat einfach geschlossen. Nun habe ich in einem anderen Casino das gleiche Problem und zu spät gesehen das es der gleiche Besitzer ist wie Allyspin. Das Casino heißt Larabet , nur leider finde ich dieses Casino hier bei Guru nicht. Denn auch da würde ich gerne eine Beschwerde einreichen, weil sie meine emails auf Selbstausschuss genauso ignorieren.

Hey, that sounds really upsetting, especially when you're trying to close your account and the casino just keeps ignoring your requests. It’s good that you were able to get Allyspin to finally act after filing a complaint, but it’s definitely not okay that you're facing the same issue again with Larabet.

Even if Larabet isn’t listed in our database yet, you can still file a complaint through our system. Just choose any casino from the list when starting the complaint, and in the description clearly mention that the complaint is actually about Larabet. Our team will take it from there and do their best to help.

You're absolutely doing the right thing by speaking up. Let us know if you need any help with the process!

It doesn't seem to be a casino that allows players to withdraw money either. Claims continue to grow. Unresponsive support. Withdrawal applications that do not work due to mysterious errors do not work. There are many suspicious elements. Maybe it's because they're a big casino group that they have the ability to pay. The Guru also appreciates that. But they don't seem to have the will to pay

Hello

Before I wrote here, I had deposited another €20 at Larabet Casino and played. Shortly after I wrote here, my account was closed. Since March 29, I've sent at least 10 or 12 emails to support, always the same. In each email, the reason is gambling addiction. They ignored them all. And it's really strange that they're suddenly closing it now, after I wrote here. Between March 29 and today, I deposited another €150, which I took screenshots of. If I hadn't written here, they would have let me continue depositing. I don't know where I can find the casino in your list.

Hallo

Bevor ich hier geschrieben habe, hatte ich nochmal 20 euro im Larabet Casino eingezahlt und gespielt. Kurzen zeit später nachdem ich hier geschrieben habe, wurde mein konto geschlossen. Seit dem 29.3 hab ich schon bestimmt 10 oder 12 emails an den support geschickt, immer die gleiche. In jeder email steht der grund Spielsucht. Alle haben sie ignoriert. Und wirklich seltsam das sie es jetzt aufeinmal schließen nachdem ich hier geschrieben habe. In der zeit von 29.3 bis heute habe ich 150 Euro nochmal eingezahlt, davon hab ich mir screenshots gemacht. Hätte ich hier nicht geschrieben hätten sie mich weiter einzahlen lassen. Ich weiß nicht wo ich das casino in der liste bei euch finden kann

Hello,

I'd say we have not come across many players complaining about this casino. Hence, if you struggle to get paid, or come across serious issues, please complain officially. 🙏

If I'm not mistaken here, big casinos with high revenues have always been considered capable of paying - unless proven incapable - a good point.

You can't find the casino in the list when we haven't published it yet, but I see that you seem to have understood what I wrote to you and you have opened the complaint.

It's sad that it took the casino quite a long time and so far you could have deposited more money. 

I hope that we will be able to assist you and we will see what comes of it. 

Ok

How many people are in line to complain right now? It may not have been so many in the past, but I think it has been more since March. Maybe I'm just nervous because I've been exposed to scam casinos and confiscations. I gave up on withdrawals from this casino and used them up.

I consider many withdrawal delays to be suspicious

your point is ok

Apka jest ok

I've been waiting for payments for 2 weeks, I've already filed a complaint, but I haven't received any help yet... can you help me get my money? https://casino.guru/allyspin-casino-player-is-experiencing-delayed-withdrawals

Hello,

Regrettably, the situation is not what you likely anticipated. First of all, the first response mediator focuses on gathering all details soon after the complaint is transferred to the resolver, who evaluates the situation and sets the course to resolution. We give each party (you, the mediator, and the casino representative) 7 days to respond. To be honest, it takes quite some time for the complaints to reach the final stage. If I'm not mistaken , it has been five days since the casino representative mentioned they were working on it.

Be patient, please; the casino is aware of the complaint. It seems like the rep cooperates; however, only the casino may arrange the payment.

Hold on 🙏

I have been awaiting 16 days for my withdrawal

I have a complaint open also

Sorry that you still haven't received it. Now that the 14-day timeframe has passed, our team will intervene in your case. Hopefully we'll learn more soon.

Are you in contact with the casino at all?

I received a payment yesterday...they promised I would receive the rest soon.

I also received the 2nd payment today. 🙂