Casino60 - Исканията на играча за закриване на акаунта са игнорирани.

Asked for the account to be closed many times via there site. Always read your message has been received. Not once did they reply. They kept taking deposits. I had an addiction at the time couple of years back. I log on to the account it has hardly no information in my profile and won't let me allow to put details in.

Have contacted there support via my registered email with them and again they didn't reply. They had absolutely thousands from me.

Try to close account on many occasions yet I can still log on. No I haven't deposits any more. Total sum would be over 5000

So many casinos with incomplete profiles yet still take my money.

I'm trying to upload a photo of my profile details it reads FAILED?????

Dear rachelgould67,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have deposited £5,000 since you sent the first account closure request?

Could you please forward all the emails or screenshots showing that you have sent requests for your account’s closure? My email address is kristina.s@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why? 

Lastly, I have not found this casino in our database. Would you be so kind as to post here the link to the casino you are experiencing issues with so we can add a review about it?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I tried to upload photos yesterday it failed.

No I haven't deposited 5000 since I ask for account closure. They are paired with casino 24. Exactly the same issues with then.

I can't get back messages sent to them over the time as the messages are sent via there site. Supposedly!!

Thank you for your reply, rachelgould67. Could you please clarify what the dispute value (£5,000) represents? Do you currently have any funds in your account?

Moreover, I am afraid that we are not able to proceed with this case without seeing an account closure request.

They have an automatic response page to contact and send messages. I done that untold times. You can't access them.

Did you get the profile picture?

No money in account. Deposits made due to an addiction I told them about in the messages.

Got an email from them saying there looking into it.

I am sorry, but without the necessary evidence (proof that you have requested self-exclusion) we are not able to proceed further with this complaint. Since you also do not have any money in your account, I am afraid that there is not much more we could help you with.

Please, do not hesitate to let me know if there is anything else we could help you with, or if I have overlooked something, otherwise I will be forced to close this complaint. Thank you very much for your understanding.

I told you I sent loads of messages to them. They don't have a facility on there to read sent messages.

What can I do?

Have you seen the profile picture I sent you? If not please send me an email I can send it to and then have responded o me saying there looking into it. I can forward you

I have seen the picture, but I don't understand how we could help, especially when you want to close your account. Could you please elaborate?

Dear rachelgould67,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.