Beem Casino - Казино сметката на играча е загубена.

Hello dear team,

Last December I closed my account with Beim - Casino because I wanted to look around for another casino. Recently, I asked in the chat if they can reopen my account. Suddenly, the chat informed me that I don't have a registered account... excuse me? Where did my account go after four months? The chat suggested that I should simply open a new account. But I will certainly not do that. I think Beim - Casino is using unfair tactics. Dear CasinoGuru team, can you help me find my account again?

Best regards,

Robin

Hallo liebes Team,

im Dezember letzen Jahres habe ich meinen Account bei Beim - Casino geschlossen, da ich mich nach einem anderen Casino umsehen wollte. Nun habe ich im Chat gefragt, ob sie mein Konto wieder eröffnen können. Plötzlich teilte mir der Chat mit, ich habe kein registriertes. Konto .... wie bitte? Wo soll nach vier Monaten mein Konto hin sein? Der Chat meinte, ich soll einfach ein neues Konto eröffnen. Aber das werde ich sicherlich nicht tun. Ich denke, Beim - Casino handelt mit unfairen Mitteln. Liebes CasinoGuru - Team, könnt ihr mir helfen mein Konto wieder zu finden ?

Liebe Grüße

Robin

Dear Robin1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify the specific reason you provided for closing your account previously?
• Were there any remaining funds in your account at that time?
• Did you request a particular duration for the account to be blocked?
• Has your account been successfully verified in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello Petronella,

thank you very much for your feedback.

I closed the account because I wanted to look for another casino. I only wanted to deactivate my account for 6 months. There were only a few cents left in the account.

The account was successfully verified for several years. I was also there at Beem Casino for many years. That's why I don't understand the reaction now...

I will send you an email with the relevant evidence.

Thank you very much

and best regards

Robin

Hallo Petronela,

besten Dank für deine Rückmeldung.

Das Konto habe ich schließen lassen, da ich mich erstmal nach einem anderen Casino umsehen wollte. Dabei wollte ich mein Konto für vorerst 6 Monate lediglich deaktivieren. Gelder waren dort nur noch ein paar Cent.

Das Konto war über mehrere Jahre erfolgreich verifiziert. Ich war dort bei Beem - Casino auch viele Jahre. Deshalb verstehe ich die Reaktion jetzt nicht …

Ich schicke dir eine Email mit den entsprechenden Nachweisen.

Besten Dank

und liebe Grüße

Robin

Hi Robin1989,

I regret to hear that you're unable to recover your closed account. However, it's important to understand that if there were no funds withheld by the casino, they have the discretion to maintain the account closure. While I'd like to assist you by reaching out to the casino, unfortunately, they operate under a No Reaction Policy for complaints submitted with us. Presently, they have 37 unresolved complaints that remain unaddressed. As a result, any new complaints submitted to them are closed as unresolved without further negotiation attempts.

Additionally, I would advise against creating a new account as suggested by the casino. This could potentially lead to more complications, and unfortunately, we won't be able to intervene in such situations.

Can you please confirm if your previous issue from over two years ago was resolved?

Thank you in advance for your understanding and reply.

Hello,

Do I understand correctly that there are 37 open complaints from other users against Beem - Casino?

I also think it's a trick from Beem. They say I should open a new account and then when I make a withdrawal they will claim I have two accounts. I'd better be careful 🙂

By the way, the problem from two years ago has not been solved.

Best regards

Robin

Hallo,

Verstehe ich das richtig, dass 37 offene Beschwerden durch andere User gegen Beem - Casino vorliegen?

Ich denke auch, das es ein Trick von Beem ist. Sie sagen, ich solle ein neues Konto eröffnen und wenn es dann zu einer Auszahlung kommen sollte, werden Sie behaupten ich hätte zwei Konten. Da pass ich lieber auf 🙂

das Problem von vor zwei Jahren wurde übrigens nicht gelöst.

liebe Grüße

Robin

Hello Robin1989,

No, it means that in the past, we've encountered 37 complaints from other players. Despite our attempts to contact the casino regarding these cases, all remained unanswered. Therefore, new complaints, including this one, will be closed as unresolved without initiating contact with the casino. This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Beem Casino to ignore us completely in our attempts to mediate any kind of issue. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.