WinPlace Casino - Депозитите на играчите се игнорират въпреки заявката за самоизключване.

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Problem description:

The website Winplace operates without a valid licence from the UK Gambling Commission, so it is illegal for them to offer gambling services or accept payments from customers in the UK.

On [insert date you first asked to be blocked], I formally notified them that I have gambling-related harm and requested immediate account closure, self-exclusion, and a stop to all deposits.

Despite this clear request, they completely ignored me and continued allowing me to deposit money from 1 May 2026 up to today. This is a serious failure to protect a vulnerable customer and a breach of legal requirements. I am seeking a full refund of all deposits made from 1 May 2026 onwards.

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Hello,

Thank you very much for submitting your complaint. I am sorry to hear about your problem at WinPlace Casino.

Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.

If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs.

In order for us to proceed with this complaint, could you please forward your self-exclusion request directly to my email? You can reach me at [email protected].

Have you received any responses from the casino via email regarding your self-exclusion requests? If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Loz38,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru