V.Vegas Casino - Тегленето на играча е забавено.

Hi, I have been Vulkan Vegas user many years and never had any problems. Last few weeks have been problem after problem. I won 5000 eur and made withdrawal. Few days later my account was blocked and money wasn't recieved. Then I got this problem solved and my account opened. Same day my account was opened again I withdrew 500 euros without any problem. Then I tried to withdraw 4000 euros and it got rejected. So I made 500 euros withdrawal request again. It's supposed to take max.2 days to withdraw 500 euros. But my withdrawal is still in progress and it has been 4 working days since I started withdrawal. Two days I have tried to reach online chat, but looks impossible. Doesn't matter how long I wait, chat still says: waitign for operator. Also have not gotten any answers to e-mail.

Dear Evert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Vulkan Vegases general T&C says: a withdrawal amount of up to 500 EUR (or equivalent in your currency) will be paid to the customer’s account within the period of 5 mins — 12 hours, but not exceeding 2 working days from the date of the request, except for weekends and holidays.

Now it has been 5 working days and still impossible to contact them. Withdrawing up to 500 euros has never taken so long. Would be nice to get any answer from them why is it taking so long.

Edit: finally got contacted to online chat. They said I should get my money by the end of the day. We'll see.

Dear Evert

Can you please specify the transaction IDs that are disputed.

Thank you in advance!

Best regards

18.02.22 c8f2cc38-2f60-4136-950d-2dd131b816c8

19.02.22 e3ef3f3c-95c8-49f3-828a-8be35b899209

21.02.22 b896e64d-dcf0-4d61-9c3b-52cf5f2996c8

18.02.22 c8f2cc38-2f60-4136-950d-2dd131b816c8

19.02.22 e3ef3f3c-95c8-49f3-828a-8be35b899209

21.02.22 b896e64d-dcf0-4d61-9c3b-52cf5f2996c8

Now 2 withdrawals are rejected and 19.02.22 e3ef3f3c-95c8-49f3-828a-8be35b899209 is still in progress.

25.02 online chat said I'ii receive money by the end of the day of 25th.

Dear Evert

Sorry for the delay on this.

Indeed, we managed to cancel the request and we kindly ask you to make new ones via bank transfer.

Sorry for inconveniences caused.

Best regards

Can you cancel my last withdrawal also, so I can withdraw via bank transfer? I can't cancel it myself since it is in progress.

Dear Evert

We've sent the request

Kind regards

Hello everyone,

Thank you Vulkan Vegas Casino for helping us with this case.

Evert, please keep us updated and let us know if there is anything new.

01.03.22 made a withdrawal via bank transfer as Vulkan Vegas suggested. Today is 03.03 and withdrawal isn't even in progress.

Dear Evert

The withdrawal request was approved.

Kind regards

Money received. Everything ok now.

Awesome news, Evert. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.