V.Vegas Casino - Проверката на играча се забавя.

On Jan 06 2023 i uploaded my documents after that they said it will be done in next to 2 days beacuse it's big money 26,600 i waiting after that i ask cc they said u will need 1 days more now after 4 days they said they can't say exact time so now how can. I withdraw my own money i m guessing they are delay with this so i play with this money n get zero done so that they didn't pay my money what is this behaviour i didn't see any longer time need to verify kyc 4 days please help me with this soo i can get my money

Hello Rohitjain,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello Rohitjain,

The live chat support doesn't always have access to player data so they are sharing only the basic information.

As your withdrawal is pending only for a week, I would definitely recommend to wait at least a week more.

We always recommend to wait 14 days for a withdrawal to be processed. In case you would not receive it within that time frame, we can intervene.

Please keep us updated.

Regards,

Nick

Hello,

According to our records, the player received all the winnings.

Kind regards

Dear Rohitjain,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.