V.Vegas Casino - Играчът желае да затвори акаунта си

I want to close my account permanently but the technical service has not responded to my emails.

Quiero cerrar mi cuenta de forma definitiva pero el servicio técnico no ha respondido mis correos.

Dear Bastian,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who’s are addicted/with gambling problem).

Could you please specify the reason for closing your account? I checked the casino’s website and found these contact options that could be helpful:

• email address: [email protected]

• phone support: + 357-25-654-268

• live chat (available 24/7)

Have you tried any of these options?

Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina.

Thanks for the tips, I was able to fix my problem now. In the chat they were very friendly and helpful.

Hola Kristina.

Gracias por los consejos, ya pude solucionar mi problema. En el chat fueron muy amables y colaboradores.

Great news, Bastian! I am happy to hear your problem has been resolved. Do I have your permission to close this complaint, or is there anything else I could help you with?

Go ahead, I have no other doubt.

Adelante, no tengo otra duda.

Thank you for your confirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.