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hello good afternoon, I am trying to make my withdrawal but it doesn’t work, it’s been a week, the withdrawal is being rejected. can you help me?

ola boa tarde , estou tentando fazer meu saque mais nao da certo, ja tem uma semana, o saque esta dando rejeitado. podem me ajudar?

Dear Juliaines,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Have you accumulated your winnings with or without an active bonus?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

DO YOU HAVE TO SEND A PHOTO OF ALL THE CARDS I USED ?, BECAUSE AND ASTROPAY AND FINISHED TOGETHER A CARD WAS ONLY.

AND I DO NOT HAVE ACCESS MORE THAN OTHER CARDS.

TEM QUE MANDAR FOTO DE TODOS OS CARTOES QUE USEI?, POIS E ASTROPAY E ACABEI JUNTANDO FICOU UM CARTAO SÓ.

E NAO TENHO ACESSO MAIS DOS OUTROS CARTOES.

Thank you very much, Vulkan Vegas Casino, for the clarification.

Dear Juliaines,

I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Vulkan Vegas Casino to join us and help us resolve the player's issue.

Hello, Good morning, as I joined the ASTROPAY cards, there was a unique number, and I no longer have access to the others I used, I may be sending this number.

will you be able to release the money anyway?

I thank.

Ola, Bom dia, como eu juntei os cartoes da ASTROPAY , ficou um numero unico, e nao tenho mais acessoa os outros que usei, posso esta enviando esse numero.

vai ter como liberar o dinbeiro mesmo assim?

agradeço.

Hi,

was there any physical bank card used?

If so, please kindly upload it.

Kind regards

ALL THE CARDS I USED I LOADED.

HOW DO I DO SO THAT THEY CAN RELEASE MY WITHDRAWAL?

TODOS OS CARTOES QUE USEI EU CARREGUEI.

COMO QUE FAÇO PARA QUE POSSAM LIBERAR MEU SAQUE?

Sorry, Juliaines

But I can only see the card ending in 9730 that you never used.

You've also (by some reason) uploaded the card ending in 0603. You never used it, why did you upload it?

I repeat, we require the images of the following cards:

111355******9787, 111320******2658, 111352******6974

Thank you!

Regards

hello, I apologize for the wrong photos, how can I cancel the sending of these photos?

because I'm not getting it. I sent a photo of cards that I thought I had used, because as the ASTROPAY card is, each value is a different number. I already asked them to see if they can send it. how can I cancel the sending of these photos there?

ola, peço desculpas pelas fotos erradas, tem como eu cancelar o envio dessas fotos?

pois nao estou conseguindo. mandei foto de cartoes que pensei que eu tinha utilizados, pois como e cartao da ASTROPAY cada valor e uma numeraçao diferente. ja pedi eles pra ver se podem mandar. tem como eu cancelar o envio dessas fotos ai?

Don't worry, we will not take them into consideration by any means.

So just simply upload the used ones - and we will verify in no time 🙂

Kind regards

And will we check in no time?

E vamos verificar em nenhum momento?

then there is no longer how to load a card, there is no option to load more photos, nor to delete what is there.

can direct me.

the first message was incomplete.

entao nao tem mais como carregar cartao , nao aparece opçao de carregar mais fotos, e nem de apagar o que tem la.

pode me direcionar.

a primeira mensagem foi incompleta.

Dear Vulkan Casino,

Is there still an issue with uploading the documents or the player already did it? Could you please keep us updated?

Hi there,

We still do not see any requested cards uploaded(

Should the player face any issues - we would kindly ask to turn to our live support, they will assist.

Regards

Hello, good morning. How are you?

the cards I used are from AstroPay, so as soon as you have finished using these cards, they will no longer exist, because with each balance purchase at AstroPay the card comes with a different numbering.

so I don’t know how I’m going to do to get what I’ve earned, land I don’t have access to cards anymore.

Ola, Bom dia tudo bem?

os cartões quê utilizei é da AstroPay, entao assim que acaba de usar esses cartões, eles pssam a nao existir, pois a cada compra de saldo na AstroPay o cartão vem com a numeração diferente.

entao eu nao sei como vou fazer pra receber o que eu ganhei, pous nao tenho mais acesso aos cartões.

Dear Juliaines,

The casino requested you to contact them via their support - did you contact them? If yes, what could you resolve with them? What other verification process would be available for you?

Hello, I will verify then by the surport ta. Thanks

Ola, vou constatar entao pelo surport ta. Obrigada

Dear Juliaines,

Thank you for getting back to us. Please keep us updated and let us know when your account will be verified.

Dear Juliaines,

We haven't hear from you in a while? Is there any update regarding your withdrawal? Please note, if we won't get any respond within the next 7 days from you, the complaint will be rejected.

Hello, good afternoon, I am waiting for a response from the support, because as I said, my AstroPay card, no longer exists, after the value is used, the card disappears from the platform.

Ola, boa tarde , estou esperando uma resposta do suporte, pois como eu falei, meu cartão da AstroPay, nao existe mais, após o valor ser utilizado , o cartao some da plataforma .

Dear Juliaines

Please kindly clarify if you are expecting the response from Vulkanvegas support or AstroPay support?

Thanks

I'm waiting for a response from Supor from VulkanVegas

Estou esperando resposta do Supor do VulkanVegas

Dear Juliaines,

We've verified your profile. Please feel free to make a withdrawal request.

Kind regards

I will make the withdrawal request now then. Thanks

Vou fazer o pedido do saque agora entao. Obrigada

Even without the cards, it works, I only got the card numbers from AstroPay, they didn’t release the card for me to take the photos, but sent the numbers of the 3 cards, if you guys accept the numbers, I’ll send it.

but I already ordered the withdrawal

Mesmo sem os cartões, vai da certo, eu consegui so os numeros dos cartões pela AstroPay, eles nao liberaram o cartao pra mim tirar as fotos, mais mandaram os numeros dos 3 cartões, se vcs aceitarem si os numeros , eu mando ta.

mas ja fiz o pedido do saque

Dear Juliaines,

Did you request for a withdrawal? What payment method did you use? Please let us know if there will be any update regarding the case.

Dear Juliaines

Would you please confirm you'd received your winnings?

Thanks in advance

Hello, yes I did

thank you

Ola , recebi sim

muito obrigada

Dear Juliaines,

Thank you for letting us know that your winnings arrived. The complaint will be now closed as resolved. Please do not hesitate to contact us if you will come acorss any other trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru