arcanebet Casino - Тегленето на играча е забавено.

I made two deposits to unlock my withdrawal, but they claim the deposit didn't show up in the system and that I have to make more deposits for it to count as an eligible deposit. My balance is there—I've already won—but I can't withdraw it,

so I want to withdraw MY MONEY

depositei 2x para desbloquear o saque, eles alegam que não constou o depósito no sistema e tenho que fazer mais depósitos para ser um depósito elegível, meu saldo está lá, ja ganhei e não consigo sacar,

então quero sacar MEU DINHEIRO

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify the website where the incident happened?
• Could you please provide details about the transactions you made to the casino and where the payment instructions came from?
• Could you please provide evidence that the support requested multiple deposits from you, despite previous deposits?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Send emails or chat transcripts to my email at [email protected], or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

arcanebet.com

Thanks for your reply.

Kindly provide more comprehensive information about your case, supported by evidence, following the questions I asked in my previous post.

Send the information to my email at [email protected], or post screenshots here.

Thanks in advance for your cooperation.

Dear yurikblz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru