SupaBet Casino - Тегленията на играчите са забавени.

Hello good,

I have three pending withdrawals from this casino (three €500 each) that have been pending for over a month (since April 23rd), and they haven't paid me. I've tried contacting them many times via live chat and email, but they always reply with the same generic message asking for patience. Over and over again. I'm reaching out to you to see if you can help me with this because I'm losing hope.

I have no outstanding limitations or verifications with them and I haven't used a single bonus since I started using the Casino.

I have attached all the evidence I have.

Greetings and thank you.

Buenas,

Tengo tres retiradas de fondos pendientes en este Casino (3 de 500€) desde hace más un mes (23/04) y no hay forma de que me paguen. He intentado contactar con ellos muchas veces por live chat y e-mail pero siempre responden el mismo mensaje genérico pidiendo paciencia. Una y otra vez. Recurro a vosotros para ver si podéis ayudarme con el caso porque estoy perdiendo la esperanza.

No tengo ninguna limitación ni verificación pendiente con ellos y no he utilizado un sólo bono desde que uso el Casino.

Adjunto todas las pruebas de las que dispongo.

Un saludo y gracias.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you've been trying to withdraw? Were they slots, live casino games, or sports betting?
• Have you made any successful withdrawals from this casino before?
• When was the last time the casino communicated with you regarding the delay in processing your payments?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning,

• Well, a mix, I played a bit of everything.
• Yes, I have already made some withdrawals previously.
• The last communication was on May 9th.

Greetings and thanks again.

Buenos días,

• Pues una mezcla, jugué a un poco de todo.
• Sí, ya realicé alguna retirada de fondos anteriormente
• La última comunicación es del 9 de mayo.

Un saludo y gracias de nuevo.

Dear Jabixo

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite SupaBet Casino representative to join this conversation.

Dear SupaBet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Casino Guru,

We are reviewing this case and will reply once done.

Kind Regards,

SupaBet Team

Dear SupaBet Casino,

We will be waiting for your update. We would greatly appreciate it if you could provide clarification and evidence if needed at your earliest convenience. Thank you for your attention to this matter.

We are extending the timer by 7 days. If the casino fails to provide sufficient clarification in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Minor update.

After waiting two months to receive my money, Supabet has cancelled my three €500 withdrawals without giving any reason. I have no pending verifications. I sent them an email and they haven't replied.

I currently have €2,300 in my accounts receivable. I'm not very hopeful because it's clear they're intentionally delaying the whole process.

Hello, and I hope you can help me with this.

Pequeña actualización.

Tras 2 meses esperando cobrar el dinero, Supabet ha cancelado mis 3 retiros de 500e sin dar ningún motivo. No tengo verificaciones pendientes. Les envié un mail y no contestan.

Ahora mismo tengo 2,300€ en la cuenta por cobrar. Tengo poca esperanza porque se nota que claramente están retrasando todo el proceso intencionadamente.

Un saludo y deseo que puedan ayudarme con esto.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Jabixo,

We are trying to get in contact with the casino through a new communication channel. I will notify you, if there are any updates.

Thank you for your patience.

Good morning,

Is there any news on the case? I saw in another user's complaint against Supabet that they've been paid several times in recent weeks, while I've been waiting for over two months and they haven't even responded to me.

It's truly outrageous.

Buenos días,

No hay ninguna novedad con el caso? Es que he visto en otra queja de otro usuario contra Supabet que en las últimas semanas le han pagado varias veces y a mí que llevo más de dos meses esperando, ni me contestan a nada.

Es realmente indignante.

Dear all,

Thank you for bringing this to our attention. We have thoroughly investigated the details regarding the delayed transactions.

Please be advised that the previous withdrawal requests from April were canceled by our team because the account still needed to undergo and pass our standard verification process.

We can now confirm that the player’s account has been successfully verified. Once the player successfully verified their account, new withdrawal requests were submitted. We can confirm that these withdrawals requested after verification have been successfully paid.

Thank you for your time and assistance in mediating this case.

Best Regards,

Supabet Casino Team.

I can confirm that two of the withdrawals have been processed, but the rest are still pending. I will announce here when they are all processed.

All the best.

Confirmo que se han procesado 2 de los retiros, pero aún falta el resto. Cuando se procesen todos lo comunicaré por aquí.

Un saludo.

Thank you for the update, Jabixo.

I will be waiting for your confirmation of the remaining payments.

Good morning,

I've finally managed to get all the money back. Almost three months later, but better late than never!

Thanks to Casinoguru for the help and Subapet for the collaboration.

All the best.

Buenos días,

Finalmente he conseguido cobrar todo el dinero. Casi tres meses después pero más vale tarde que nunca!!

Gracias a Casinoguru por la ayuda y a Subapet por la colaboración.

Un saludo.

Dear Jabixo,

We're happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation. We hope that the suggestions and explanations we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist.

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru