Spinsy Casino - Играчът вярва, че изтеглянето се бави.

Hello, I'm having a major problem with Spinsy. I won €1000 and I've fulfilled all the wagering requirements (you have to wager your deposit at least once). When I tried to withdraw, I got a message saying I had to wager the amount first. I have written confirmation from support that it's a technical issue. However, it hasn't been fixed. After emailing the VIP manager several times, I was told to send him my bank details and then I would receive a manual withdrawal. But nothing has happened, and the VIP manager is no longer responding. I have everything in writing.

Hallo, ich habe ein größeres Problem mit spinsy. Ich habe 1000 EUR gewonnen und ich habe alle Umsatzanforderung (man muss seine Einzahlung ja einmal umsetzen) erfüllt. Als ich abheben wollte, kam die Meldung, das ich erst umsetzen müsse. Ich habe schriftlich vom support die Aussage, dass es sich um ein technisches Problem handelt. Es wird aber nicht repariert. Nachdem ich oft mit dem VIP Manager gemailt habe, wurde mir mitgeteilt, dass ich ihm meine Bankverbindung schicken soll und ich dann eine manuelle Auszahlung erhalten würde. Aber es passiert nichts und der VIP Manager antwortet nun auch nicht mehr. Ich habe alles schriftlich.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear iriere,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I'd like to add: Verification isn't required, according to my account information. I'm VIP Level 4. Currently, there's a complete communication blockage from the casino. The live chat is incredibly incompetent and keeps giving conflicting answers that lead nowhere. According to the live chat, there's a technical problem; according to the VIP manager, there isn't.

I don't have any sales requirements to meet! Even though it says so. But I can't withdraw my money because the system won't allow it. The VIP manager suggested a manual transfer, and it was supposedly forwarded to the finance department with high priority.

Ich möchte noch ergänzen: Verifizierung nicht nötig, laut Kontoinformation. Ich bin Vip Level 4. Im Moment totale Kommunikationsblockade seitens des Casinos. Der Live Chat ist unglaublich unfähig und gibt immer andere Antworten, die zu nichts führen. Laut Live Chat gibt es ein technisches Problem, laut ViP Manager gibt es keins.

Ich habe keine Umsatzbedingungen zu erfüllen ! Auch wenn es da steht. Aber ich kann nicht auszahlen, weil das System das nicht zulässt. Die manuelle Überweisung hat der VIP Manager vorgeschlagen, angeblich wurde es mit hoher Priorität an die Finanzabteilung weitergeleitet.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear iriere,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila