Spin Samurai Casino - Играчът е недоволен от поддръжката на казиното.

I've been getting bad service at this casino for a few months now. I liked him, but they've been ignoring me for about three months... their online support doesn't work for more than a day... they show you a menager who simply answers you once a day, and if you is not quick to answer it, loses the chance of that day.

I made a deposit via p4fun.... the money came in right away for them, and it's been more than 24 hours since they released my credit... and it's no use for the moderator to answer that it's a standard analysis, because I do the same type deposit several times a week.... and sometimes this trickery of holding your money happens.... so I'm forced to take care of it a few days later if they refunded or credited.... anyway.... I'm letting go hand from this casino due to poor customer service.

Há alguns meses já venho sendo mau atendido nesse casino. Eu gostava dele, mas tem uns tres meses que estão me ignorando... tem mais de um dia que o suporte on line deles não funciona.... te indicam um menager que simplesmente te responde uma vez ao dia só, e se voce nao for rápido em responde-lo, perde a chance daquele dia.

Fiz um depósito via p4fun.... o dinheiro entrou na hora para eles, e já tem mais de 24 horas que não liberam meu crédito... e não adianta o moderador vir responder que é análise padrão, porque faço a mesmo tipo de depósito várias vezes na semana.... e em algumas vezes acontece essa sacanagem de segurarem seu dinheiro.... d''ai sou obrigado a ficar cuidando dias depois se devolveram ou creditaram.... enfim.... to largando mão desse casino devido ao atendimento ruim.

Dear reneboretti,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Spin Samurai Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Is any of your deposit or withdrawal delayed? Did you suffer any kind of loss due of this issue? I will be waiting for your reply patiently.

Best regards,

Nick

Dear reneboretti,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.