SlotMonster Casino - Акаунтът на играча е затворен след забавяне.

Since the end of December, I have emailed their support several times, but also chatted with them and asked them to close my account. They have continued to keep the account open until yesterday when they finally closed it. There must be some form of responsibility where they are liable for payment, I still have all the emails and as I said, I have been able to deposit since the end of December until yesterday. I have also stated in writing that I have major concerns with the game and for that reason wanted to close it without a hearing.

Har sedan slutet av december i flera omgångar mejlat deras support men även chattat med de och bett de stänga mitt konto. De har fortsatt behålla kontot öppet fram till igår då slutligen stängde det. Måste väl finnas något form av ansvar där de blir betalningsskyldiga, har samtliga mejl kvar och har som sagt sedan slutet av december fram till igår kunnat sätta in. Har dessutom uttalat skrivit att jag har stora bekymmer med spel och av den anledningen viljat stänga utan gehör.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Miklos,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. To clarify, I would like to explain the difference between closing an account and self-exclusion:

Closing an account is a straightforward process that typically has minimal consequences. The player retains the ability to reopen their account at any time, and the casino has no obligation to the player. In fact, the casino may attempt to retain the player by offering bonuses or additional special advantages.

On the other hand, self-exclusion due to a gambling problem carries significant implications. When a player successfully requests self-exclusion, the casino commits to not reopening that account, or if they do, it will only occur under specific circumstances (after a designated cooling-off period, and this option is not available for players who struggle with addiction or gambling problems).

Could you kindly share the reason for your account closure? Additionally, please forward the account closure requests you sent to the casino to my email at [email protected].

Thank you very much for your cooperation.

Best regards,

Kristina

Hi Kristina! Requested suspension at the end of December the first time, then on several occasions in early January where I explicitly asked them to close because I have problems with the game, yet they kept it open until the weekend that was. I will email you an email confirming the above.

Hej Kristina! Begärde avstängning i slutet av december 1a gången, sedan vid flera tillfällen i början på januari där jag uttalat ber de stänga pga av att jag har problem med spelandet, ändå behåller de det öppet fram till helgen som var. Jag mejlar över mejl till dig som bekräftar ovan.

I'm pretty sure they don't care, but at the same time it could be good to show the world what a scam it is, and also not just discourage Slotmonster. Without all sister companies being affected, of course

Jag är tämligen säker på att de inte bryr sig, men samtidigt kan det vara bra och visa omvärlden va det är för filurer, och dessutom inte bara avskräcka från Slotmonster. Utan samtliga systerbolag ska påverkas isf

Did you receive my emails. Might land in the junkmail.?!

Above this I’ve been asking them to close my account through their chat… finally they closed it a couple of days ago Friday 23th/ januari

Thank you for your response, Miklos. I noticed that the complaint was submitted about SlottiMonsteri Casino, while your emails were directed to SlotMonster Casino. Would you be so kind as to share the link to the website of the casino you are experiencing issues with in this thread? Your cooperation is greatly appreciated.

Sorry! Link https://slot-monster.com/

Dear Miklos,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of SlotMonster Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from SlotMonster Casino. I wish I could be of more help.

Lastly, I would strongly recommend installing free app BetBlocker (https://betblocker.org/) onto your computer and mobile device, to keep you safe from online gambling sites while browsing the internet. It's free, and for maximum protection it is recommended to have a family member or a friend to set up the password in your stead. Also, I would advise to block all the mobile numbers and e-mail addresses that are sending you promotional materials.

The casino can reopen this complaint anytime.