Pottila Casino - Депозитите на играчите не са кредитирани.

I deposited at Pottila Casino several times, but at least 3 of my deposits were missing, and the casino won't pay them back. The sister casino Pelikioski won't pay my missing money either. Don't trust these casinos. I also offered them the option of putting at least some of the free spins back so I could get at least something back from it. That didn't work either, and I understand that.

talletin pottila kasinolle useita kertoja, mutta ainakin 3 talletustani jäivät puuttumaan, eikä kasino maksa niitä takaisin. sisar kasino pelikioski ei maksa myöskään puuttuvia rahojani. älkää luottako näihin kasinoihin. tarjosin heille myös vaihtoehtoa että laittaisivat ilmais kierroksina edes osan takaisin, jotta saisin sieltä edes jotain takaisin. sekään ei sopinut ja ymmärrän sen kyllä.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Can you see the missing transactions in your casino account’s deposit history?
• Which payment method did you use for these deposits?
• When exactly did you make these deposits, and in what amounts?
• Have you contacted the payment provider to check whether the transactions were successful or possibly still pending?

Please note that we investigate issues at one casino at a time. If you are also experiencing problems with Pelikioski Casino, I kindly recommend submitting a separate complaint specifically for that casino.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear vesaflyktman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru