PariPulse Casino - Сметката на играча е затворена и средствата са недостъпни.

My account on the site has been blocked. It contains over 20,000 Egyptian pounds. When I sent them the documents, they blocked the email address linked to the account. When I contacted them from a different email address, they told me to contact them from the email address linked to the account. When I contacted the game's support, they told me to contact them from the email address, even though they know they have blocked me.

I withdrew my money without sending them any documents and they closed my account.

لقد تم حظر حسابي من الموقع يوجد به اكثر من 20 الف جنيه مصري و عندما ارسلت لهم المستندات قامو بحظر البريد المربوط ب الحساب و عندما تواصلت معهم من بريد اخر قالو توصل معنا من البريد المربوط ب الحساب و عندما تواصلت مع دعم اللعبه قالو لي توصل ما البريد و هم يعلمون انهم قد حظروني

ا سحب اموالي بدون إرسال لهم اي مستند و قفل حسابي فقط

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Dear safaa,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Did Casino communicate with you the reason of blocking your account?
• Had you completed KYC verification before you lost access to the account?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

I only collected my profits from the casino.

They said for no reason, "Check the account," all because of the amount in the account and they don't want to pay it.

I sent them everything they asked for, but when they saw no benefit, they blocked me permanently. They don't want to pay money.

لقد جمعت ارباحي من الكازينو فقط

بدون سبب قالو تحقق من الحساب فقط كل هذا بسبب المبلغ في الحساب وانهم لا يريدون دفعه

ارسلت لهم كل الذي طلبوه لاكن عندما لم يجدو فائده قامو بحظري نهائين انهم لا يريدون دفع المال

Dear safaa,

Thank you very much for your clarification.

Could you please provide the following evidence to help us review your case:

• A screenshot showing that your casino account has been blocked or that you are unable to access it.
• Any communication you have had with the casino regarding the blocking of your account, whether via email, live chat, or any other method.
• If available, a screenshot showing your casino balance before the account was blocked.

You can attach the evidence directly to this complaint thread or send it to me at [email protected].

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear safaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru

We’ve reopened this complaint at the request of safaa. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear safaa,

Thank you for getting back to us. I have reopened your complaint so that we can continue investigating your case.

Could you please now provide the evidence I previously requested:

A screenshot showing that your casino account has been blocked or that you are unable to access it.

Any communication with the casino regarding the blocking of your account, including emails or live chat conversations.

If available, a screenshot showing your casino balance before the account was blocked.

You can attach the evidence directly to this complaint thread or send it to me at [email protected].

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.