PariPesa Casino - Депозитът на играча се забавя в казиното.

I made 2 deposits with USDT on SOL to Paripesa, totalling 14.22 USDT

The crypto transactions already got confirmed and the money was already send to Paripesa Hotwallet, but i still didnt got the deposit

As soon as the money was sent to the hotwallet, i contacted their customer support who looked very amateur related to crypto and is just saying "to wait for the financial team" to check for close to 6 days now

I already provided with everything but every time i contact it looks like it wasnt resolved and they ask me for all the info again and again like they cant focus on a single ticket and to get an answer from financial department

Sadly cant provide the live chats cuz they delete itself after ticket closure, added a scc with the email headers exchanges i had with them recently, but the first contact was right after the deposit through their live chat

My Paripesa Address of deposit on SOL:

EKBLraAAnDdTYg5UNFQpeyf2F682RFt9y3hKs9r2agbN

OBS:

I added an email to the info because the system asked but my account isnt linked to any email on paripesa since it was a one click login, added the ID for it though

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PariPesa Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please share screenshots of the payment instructions as they appear in the cashier of the casino when attempting to use these payment methods?
• Could you please share with me your communication with the casino when you attempted to resolve the situation? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, i can access and have ID and password saved

Sent all info to your email and reiterating that the address sent above can be searched on blockchain by all parties involved so it can be seem the 2x USDT deposits i've made and both going to paripesa hotwallet, but i still didnt got credited

I am willing to provide my login details to a casinoguru representative to access my paripesa account and confirm with certainty that all i provided is legitimate and that i never got the deposits

Fun fact: I did the deposit on my phone through a browser and the USDT SOL options appear there normal, but when i logged on PC to take this same pic it didnt show USDT SOL and only USDT ERC, so they probably screwed up their system and now the headache is gonna be insane to get this paid since it should probably be disabled but they didnt

Dear Player,

Thank you for your patience.

We have received an update that the issue affecting USDT deposits has been identified and is currently being worked on by the platform's technical team.

Unfortunately, manual crediting is not possible at this time while the fix is being implemented. We kindly ask you to wait while the team resolves the issue.

We apologize for the delay and will keep you informed of any updates.

Kind regards,

PariPesa Team

If you guys know theres an issue, recognize the deposit AND are taking more than 2 weeks to solve the issue, why dont you manual credit already? Thats absurd you guys have an issue and are taking this long to have a solution, any competent site would've solved this within hours or maximum like a week...

Other point is why i wasnt informed about that on email or chat when i reached out even though its a matter affecting my deposit?

Sure hope you guys get penalized for behaviour like this, the deposit issue isnt the main problem, the issue is you guys lack of responsibility for user funds that are already stuck since the start of the month and we are mid june now

Thanks to the responses from both parties.

Dear Pratinha777,

You should never share your credentials with anybody, including a mediator like us.

Dear Casino representative.

Please let us know when the issue with the platform is fixed and the player's funds are credited.

Thanks in advance for your cooperation in the matter.

Dear Casino Guru Team,

Please be assured that we are doing everything possible to assist the player and resolve this matter as quickly as possible.

The issue has already been identified and escalated to the platform's technical team. Unfortunately, the resolution depends on implementing a fix on the platform side, which is currently in progress.

We will provide an update as soon as the issue is resolved and the player's funds have been credited.

Kind regards,

PariPesa Team

At least could you guys give an estimate of when this will be solved? I've been contacting since the start of the month and even tho its my money stuck, you guys never inform me of when this will be resolved nor actually seek activelly for a resolution considering the time this is taking...

Paripesa please send an estimate here and i ask for the help of casino guru staff to penalize in case they fail to solve this in a reasonable time since this issue is being extended and delayed by them for 14 days now

20 days with no resolution

Congratulations Paripesa, competition is loving it

Thanks to both parties for your replies.

Dear Pratinha777,

I fully understand your frustration regarding the situation.

Dear casino representative,

If there are no doubts about the validity of the player's deposit, we would kindly ask you to credit the player's deposit as soon as possible.

Please let me know if this is something you can arrange.

Looking forward to your reply.

Thanks for the help Tomas,

Like i informed previously with public available info from solana blockchain, the funds are undeniably in paripesa wallet since the deposit was made

The support is so aware of the issue that i just checked my account and they removed the USDT SOL deposit method, however they did not credit my depo yet and are taking more than 3 weeks to solve this issue

I again asked for Paripesa support to credit the deposit but keep getting vague answers and no actual resolution or an expected time for it to happen

Please dont extend the timer for them and if they fail again to solve this issue within the extra 7d answer time, give them their deserved penalization for failing to credit my deposit in a reasonable timeframe even with undeniable proof of it being with them for 3 weeks

Shameful behaviour from them for punishing their players for their own mistakes and having no responsibility for user funds since this is being extended for close to a month now.

Updating just to say they are ignoring my emails for days after i asked for an update because its been 20 days

Dont extend the timer if they fail to answer please.

Updating here with paripesa last answer where they dont give an expected time of resolution and just keep the vague answers while withhelding my money for more than 3 weeks for a mistake they did

Looks they dont care on resolving this anytime soon or are pretty lazy.

No actual site wanting to grow and have returning costumers take this long to solve an issue preventing a user to have access to his funds even though its already on their possesion since day 1

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Why extend it..

They are obviously using it to gain more time instead of actually solving it

They answered quickly on both first times and now are using ur auto extend system on their favour to delay it even more...

Its been a month already, this problem doesnt require even a 10th of this time to be solved, its pure incompetence by their payments team which looks like doesnt understand anything about crypto

Hello, could we please ask the player to provide the USDT wallet address linked to his betting account, instead of the SOL wallet? We can try using that information to locate the deposits and credit them manually.

Please stop delaying this issue and using the 7d answer timers to keep delaying the resolution

I gave this information previously on this chat and you guys know it, now i please ask for the bare minimum of this to be credited after more than a month of waiting

Dear PariPesa Casino representative,

• What information are you missing?
• Was it possible to credit the missing amount based on the information already provided here in the thread or to the casino's support team?

Please let me know.

The address i provided is the address requested and the same USDT SOL used to do the missing deposit, i will provide again my account ID too so next message will be Paripesa confirmation of credit since it wont miss anything else

Paripesa account ID: 1690186791

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

This is abusive asf

Paripesa keeps using your system to the fullest knowing it auto renews the 7 days, we are going for more than 2 months to solve this simple issue just because they wanna be the most lazy and time taking company to resolve this

At the start they replied in like 2 days max, now they wait until the second 7d timer is going to 0 to reply...

50 days with no resolution!

Congrats Paripesa, lets push 100 days at this point,

Really nice to see that the casino operatives are really responsible with players funds when they are at fault (irony included)

Would be funnier if they dont compensate me with some extra for all this BS dragging the ticket for way more time than needed

Review is ready for you guys, just waiting for the complaint to finish and up it for all other potential players to avoid this amateur site

Update: I contacted them through email and this time they actually decided to do something

Supposedly now i have a ticket with the financial team waiting for review so they can credit the money directly to my USDT TRC wallet on Paripesa, gonna update when i actually get credited

Screenshot below: (Sensitive data Casino Guru Team)

I would say its innaceptable taking more than 1.5 months to do this credit and the poor comunication of Paripesa during the whole process, even more considering they at the start would respect the 7 day deadlines and now are using all the time possible after the 7 days and only answer on the last minutes of the time to avoid solving this issue ASAP.

I urge casino guru staff to penalize them for this abusive behaviour since this straight up a money kidnap and asking for my time and sanity as ransom, i probably will be paid soon but any half competent player on the casino space would have solved this in a week max, while paripesa is taking 2 months to do the bare minimum of a casino which is credit my deposit

Dear Pratinha777,

I apologize, but since we haven’t received any further information from the casino, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least closing this complaint as ‘Unresolved’ will negatively influence the casino's rating, and other players can read about your experience in our review.

We hope that closing the complaint as unresolved and applying a penalty will prompt PariPesa Casino to act and work on resolving the issue in turn. We hope similar issues won't happen to you again.

The casino can reopen this complaint at any time.

We’ve reopened this complaint at the request of Pratinha777. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Player's message:

Wanted to reopen and give them a last chance because i got one of the 2 payments credited, just missing the smaller 5$ one atm they said its processing

Dear Pratinha777,

Were the transactions processed in full?

Please let me know.

Yes, after about 3 months they credited both transactions

Still this is insanelly unprofessional on their part and i believe this should be highlighted on this complaint for future users to know the complete disregard of customer funds responsibility by paripesa

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Pratinha777,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas