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Approved Withdrawal Uncredited & Missing UTR – Parimatch India

​Basic Dispute Information

​Casino Name: Parimatch

​Dispute Type: Delayed / Missing Withdrawal

​Player ID: [redacted]

​Withdrawal Request ₹15000

​Amount: ₹15000

​Payment Method: UPI

​Request Date: 10 august 2026 01:06 am

​Current App Status: Approved on 10 august 2026 11:23 am

​

I am submitting this complaint regarding an unresolved withdrawal request with Parimatch that has exceeded all standard SLA processing timeframes.

​On 10 August 2026, I initiated a withdrawal of ₹15000 . The transaction status inside the Parimatch app was quickly marked as "Approved." However, more than 48 hours have passed, and no Unique Transaction Reference (UTR) or RRN number has been provided by the platform.

​The money has not reached my bank account, nor has it auto-reversed back to my Parimatch wallet balance. When reaching out to live support, agents routinely close the chat sessions without providing assistance or escalating the issue to their finance team.

​I have checked with my receiving bank, and they confirm that without a valid 12-digit UTR, no incoming transfer can be traced, indicating the payout was never dispatched by the payment aggregator.

​Evidence Attached

​Screenshot of the withdrawal log showing "Approved" status with missing UTR details.

​Official PDF bank statement covering 10 august 2026 to 11 august 2026 , proving no funds were credited.Bank pdf password [redacted]

​Screenshots of closed/unresponsive support live chats and no reply to email as well.

​Desired Outcome

​Immediate manual ledger reconciliation by Parimatch finance management to either force-dispatch the payout with a valid UTR or refund the ₹15000 directly back to my active Parimatch wallet balance.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Dear Rexod1023,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

ok i will wait till that day but cant you see how pathetic the chat support is some of them said its processed i request you to kindly engage them and let me know about the utr or payment proof on which basis they marked the withdrawal as apprpved

Greetings,

Thank you for bringing this matter to our attention.

We would like to inform you that your cases under Ticket ID 123756916 (123747627) has been forwarded to our Billing Team for further review.

Please allow the relevant team some time to investigate the transaction. We will provide you with an update as soon as we receive further feedback.

We appreciate your patience and cooperation while the review is ongoing.

Greetings,

We would like to inform you that your transaction under Ticket ID123756916 has been successfully resolved, and the funds have been returned to your betting account.

Please check your betting account balance and transaction history for further details.

Thank you for your patience and cooperation.

Yes thanks parimatch and casino guru for this update and dont close the ticket until i will recieve this withdrawal I have initiated withdrawal again Lets see i will update once i recieve withdrawal. thanks parimatch and casino guru until now

I have recieved the withdrawal i dont know casino guru how can i thank you guys but really thanks and thanks to parimatch .. now i have declined deposit of 1190rs parimatch has gave me 7 days time line i respect that i will wait for the 7 days it would be better to keep this active and will check with you guys on same For now yes my issue is resolved 5star for both parties i will rate parimatch 5 star and casino guru 5star on trust pilot as well

Hi parimatch i deposited 10000 rs today and it was successfull but not reflect in app and support told me that it take upto 5 hours and it will reflect i will attach screenshot that your support confirms payment is successfull but still not reflected i am attaching the chat screenshot and payment confirmation reciept please look into this at urgent i need to place bets

Greetings,

We would like to inform you that your INR 10,000 deposit made on 19/08/2026 was not successfully credited to your betting account on 20/08/2026.

Please allow up to 3 business days, excluding weekends and public holidays, for the payment providers to process the automatic reversal of the funds to your bank account.

If you do not receive the funds after the 3-business-day timeframe has passed, kindly provide us with an updated bank statement covering the relevant period up to the current date. This will allow us to proceed with further investigation.

We appreciate your patience and understanding while the standard processing timeframe is completed.

I am unable to share bank statement here can you please provide me with the email that i can share my bank statement on

Waiting for your reply parimatch

You may send the requested document to our support email address: [email protected].

Once we receive the document, we will proceed with the necessary review and follow up accordingly.

Dear Rexod1023,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I have recieved my withdrawal and i thank you guys for it, but currently my deposit is pending and parimatch is working on it as you can see the chat above in this case only so they are working on it it will be great if you keep this open till that time

Hello parimatch

I have still not recieved my deposit in my account kinldy check it on urgent basis as its already 8 days the ticket is raised but still no resolution as directed by you to share the bank statement I have shared the bank statement as well and password is RAHU3012 . KINDLY CHECK it on urgent basis

Greetings,

We are pleased to inform you that your transaction under Ticket ID 126058289 (127271933) has been successfully resolved, and the funds have been credited to your betting account.

Please check your account balance and transaction history to confirm the credited amount.

Thank you that will be all thanks parimatch and thanks casino guru for this great platform.

Dear Parimatch Casino,

Thank you for joining us and for resolving the player's withdrawal and deposit issues. We appreciate your help.

Dear Rexod1023,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jean

Casino.Guru