Orobet Casino - Сметката на играча е блокирана, средствата са конфискувани без причина.

Title: Orobet blocks account, changes versions and confiscates funds without justification

Description:

I deposited $500 USD into Orobet and used the welcome bonus. After placing regular bets, my balance reached $1198 USD.

When I tried to withdraw my funds, my account was blocked under the reason of "suspected fraud".

Subsequently, the platform requested a large number of documents from me (ID, selfie, bank statement, proof of address and proof of income), which I sent correctly.

After sending the documents, I was informed that "they may have been altered," without providing any evidence.

However, in their latest message, Orobet completely changed their story and now claims that my account was closed because I supposedly did not send the documents within the deadline, which is false.

This demonstrates a clear inconsistency in their arguments:

First they allege "altered" documents

Then they claim that "they were not sent on time"

Key points:

My identity was previously verified (KYC approved)

I sent all the requested documents

I don't have multiple accounts.

I tried to withdraw my funds before the freeze

Currently, Orobet has permanently closed my account and confiscated my entire balance (USD 1198), including my original USD 500 deposit.

I believe this action is unjustified and abusive.

Solicitous:

An impartial review of the case

Evidence of the accusations made

The return of my deposit (USD 500) at a minimum

I have attached proof of:

Deposit made

Block messages

Conflicting messages from support

Verification confirmation

This operator is not easily listed on resolution platforms, which makes the claims process difficult.

I expect a fair solution.

Título: Orobet bloquea cuenta, cambia versiones y confisca fondos sin justificación

Descripción:

Deposité 500 USD en Orobet y utilicé el bono de bienvenida. Después de realizar apuestas normales, mi saldo llegó a 1198 USD.

Cuando intenté retirar mis fondos, mi cuenta fue bloqueada bajo el motivo de "sospecha de fraude".

Posteriormente, la plataforma me solicitó una gran cantidad de documentos (ID, selfie, estado de cuenta bancario, comprobante de domicilio y comprobante de ingresos), los cuales envié correctamente.

Después de enviar los documentos, me informaron que "podrían haber sido alterados", sin proporcionar ninguna evidencia.

Sin embargo, en su último mensaje, Orobet cambió completamente la versión y ahora indica que mi cuenta fue cerrada porque supuestamente no envié los documentos dentro del plazo, lo cual es falso.

Esto demuestra una clara inconsistencia en sus argumentos:

Primero alegan documentos "alterados"

Luego alegan que "no fueron enviados a tiempo"

Puntos clave:

Mi identidad fue verificada previamente (KYC aprobado)

Envié todos los documentos solicitados

No tengo múltiples cuentas

Intenté retirar mis fondos antes del bloqueo

Actualmente, Orobet ha cerrado mi cuenta permanentemente y ha confiscado mi saldo total (1198 USD), incluyendo mi depósito original de 500 USD.

Considero que esta acción es injustificada y abusiva.

Solicito:

Una revisión imparcial del caso

Evidencia de las acusaciones realizadas

La devolución de mi depósito (500 USD) como mínimo

Adjunto pruebas de:

Depósito realizado

Mensajes de bloqueo

Mensajes contradictorios del soporte

Confirmación de verificación

Este operador no aparece listado fácilmente en plataformas de resolución, lo que dificulta el proceso de reclamación.

Espero una solución justa.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Which documents were approved and which were not, to your knowledge?
• Has the casino indicated that there might be a problem with approving specific documents?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear andresgaona,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru