MoeMoe Casino - Заявката за теглене на играча е забавена.

I have tried to withdraw my winnings since the 13th May 2026 but I am just confused about what is going on... from the start they said just be patient... so firstly they said kyc ... ok but I was already verified. Then apparently the didn't have my id on file.. again weird because how would you verify my documents without that... then it was said that someone cancelled the withdrawal... another 3 days later after again for the 3rdtime doing the withdrawal I am stuck on waiting for the review... now moemoe in their terms and conditions state a 24 hour turn around... now I can accept delays ... no communication really

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Do I understand correctly that you have already passed the KYC verification in the past?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi Attila

In response to your questions ...

Not with Moe Moe Casino no

I was apparently verified before I was able to play

There was a bonus but im unsure of the specifics ...

I recieved another email yesterday in response to another one I had sent asking why ... its the same we haven't got a reason but we are watching your account

Thank you for your follow-up message.

First of all, we sincerely apologize that the withdrawal has still not been finalized despite the previous update. We completely understand your frustration, especially after being advised that the process should not take much longer.

Please be assured that your case remains under active review with the relevant department. We understand that waiting without a definitive resolution is disappointing, and we regret that the processing time has exceeded expectations.

At this moment, there is no issue with your account or your eligibility for withdrawal. The request remains under review, and our team is continuing to follow up internally in order to have it completed as soon as possible.

We appreciate your patience and thank you for bringing this to our attention again. We will continue monitoring the case closely until a final outcome is reached.

Kind regards,

Support Team

Hello,

We are happy to inform you that your withdrawal request has now been fully approved and processed successfully.

We sincerely appreciate your patience and understanding throughout the waiting period, and we apologize once again for the delay experienced.

Depending on your selected payment method, the funds should reflect shortly according to the provider’s standard processing time.

Thank you for your patience and for choosing us.

-The MoeMoeCasino Team

Thank you so much..

You have made my day ...Moe Moe ... and thank you to Attila and Guru ...you all rock !

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nichola,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila